Monopolistic behavior leading to exploitation of customers?
The billing system is bizarre, with prices fluctuating excessively. Is this a case of monopolistic behavior leading to exploitation of customers?
Ja, Grab ist komplett kostenlos und enthält keine In-App-Käufe oder Abonnements.
🤔 Die Qualität der Grab-App ist gemischt. Einige Nutzer sind zufrieden, während andere Probleme melden. Ziehen Sie in Betracht, einzelne Bewertungen für mehr Kontext zu lesen.
Grab ist kostenlos.
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4.89 von 5
19,924 Bewertungen in Frankreich
The billing system is bizarre, with prices fluctuating excessively. Is this a case of monopolistic behavior leading to exploitation of customers?
It’s been 40 minutes, no driver and the app shows « driver is busy, we are trying to find ». Impossible to cancel. No live chat on the app anymore. Useless phone support with buggy automations.
Taxi et food super application
I was charged by Grab even tho driver cancelled the ride..not happy!!
Geolocation bugs and cancellation options not available, chat bugs too
Driver never arrives at the stated time, if you cancel they charge you. Bolt is x100 better or even Gojek.
"I was threatened to come down or else things would go badly for me, I was told because I was forced to walk down four flights of stairs, and right now I’m really hungry, and the little option they have to see where the driver is is actually fake, they are liars, they must be mobsters. Yesterday, I was threatened to come down or else things would go badly for me, I was told because I was forced to walk down four flights of stairs."
Je suis au Cambodge , j ai telechargé l appli Grab pour iOS , les textes apparaissent tous en langue asiatiques( idéogramme) je n arrive pas à accéder aux Languages pour passer en anglais Je l ai pourtant installé et désinstallé près de 10 fois Merci de m aider à trouver une solution
ils nient a pas de version en français !!!
I use this app in Vietnam on a daily basis. Since they control the food delivery market, it’s difficult to do otherwise. Grab takes 25-30% on the merchant side and also high delivery fees + service fees + foreign bank card fees on the customer side. Order cancellation is made very complicate (or impossible in most cases). Grab always wins on both sides. Customer service is close to useless, but they do a great job at convincing customers they’re doing it “for our own good”. Their communication would almost make them appear as a charity organization.
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