GX Remote Control

I love this app but the new inclusion of Face ID doesn’t do anything!

Great to see an update. However small, use this every day and works well and never have any issues. Please continue to maintain and keep updated

The biggest missing feature is the ability to choose the type of push notifications. I only want to know about faults or alarms and not set/ unset actions. It becomes unusable with constant notifications that are routine.

It’s like the app hasn’t updated for plenty of years! Every time I launch the app I get a blank profile. Please update and get with cloud rather then port forwarding (so outdated)

Push notifications work fine but remote connectivity is poor. The app constantly drops connection even when connected on local network but I can connect fine via laptop with Frontshell. App needs a major update to get it working properly!

My app has recently stopped connecting to the panel via the app, I use this on 2 sites, worked fine until a few months ago, both sites not connecting, both panels have been powered down and restarted no difference, am still receiving the notifications tho. Spoke to Tecnical no help whatsoever. Engineer has given up. Guys any ideas? Great when it works but very nightmare when it does not. Would have expected a more robust system from Honeywell.

Jan 14 2021 Can no longer access keypad via App. Screen above app keyboard just blank. Running iOS 14.3. My installer has contacted Honeywell who’ve advised they are not aware of a problem. Is anyone else having this issue? If so please report it so Honeywell can give it some attention. When my Galaxy system was installed earlier this year both my installer and Honeywell's Area Manager told me that push notifications of alarm triggers were coming soon for this app. Disappointingly I'm still waiting. Update. Well they're here but I can't find a user guide. Please publish one on the web so we can get the most out of the app. Thank you. Saturday 27th May Just tested this and it doesn't work! Very disappointing. The App works in every other way but no push notification received on triggering the alarm. In the absence of clear instructions then I don't really know what to expect. App support page simply directs you to the installers help desk. I thought the app was intended for the end user not just installers. For such a large company, Honeywell seems woefully inadequate. Friday 9th June My installer has just visited, excellent as always, and set the account number and IP address in the panel. Push notifications are now fully working and sending through notifications really quickly - just what I'd been waiting for. Brilliant! 23 May 2019 Apparently there is a known issue with push to iOS devices. I’ve been told they are working on a fix and an update will be issued in due course. They could not give me a time estimate. 25th May 2019 Still no push and support link in app returns error 404 page missing! Alarm was triggered today while we were out. Come on Honeywell get this sorted. 28th May 2019 Push notifications have recommenced this morning so it looks as though normal service is resumed. Thank you Honeywell.

This App is in a desperate need of an update / overhaul . After the I.P change issue, it has now stopped receiving notifications. II believe this has happed ever since the new IOS update. Considering Honeywell more or less set the industry standard, your falling way behind the competition. This app is almost third rate. Please look at what the others are doing and at the very minimum follow suit.

A few months ago Honeywell changed the IP address of their server....without informing anyone. This caused continuous Com Fail 4 messages that couldn’t be stopped. Logging into the account via the app displayed the updated IP allowing you to update the alarm panel to resolve this but support is woeful with Honeywell tech just blaming the app developer. Today iOS 14 has broken it. Notifications are sent repeatedly to phones and won’t stop - this is happening to myself and customers. Receiving a text message seems to stop the repeated notifications immediately for some unknown reason

A few weeks ago the app stopped working and showed an error relating to ARC and requiring a reset. None of the parameters on my app or panel were changed and looking at the other one star review below this one, it seems like Honeywell have changed something at their end and introduced the fault. If the IP address has changed please publish the new details or fix the underlying issue. Tip if you are considering getting a Honeywell Panel and looking at the Galaxy Flex Series I would advise against it and would point you in the direction of the Pyronix Enforcer range of panels, they are much easier to use and programme and are much more reliable. (This is my second flex panel after the first died within the first year). UPDATE: I have finally managed to resolve the issue and have the new IP address 159.8.126.227 You can get the up address by logging into the Galaxy flex app, clicking push notifications and clicking the manage service, login and click manage panel accounts. There you should find your user id and ip address Next you need to login as an engineer and access menu 56, find Ethernet and update the IP address Exit as engineer and wait for around 10 minutes and the error should clear.