Healthier Together

I'm trying to use this app for the last two months but its not working at all.

Not user friendly. The doctors directed me towards it and said I needed the amber section but no way of knowing how to get there. They had to download it themselves in order to help. When you finally get to the typing area it doesn’t allow you to scroll back up in what you’ve already typed. You have to click ‘Done’ to see the first part and if there’s a typo it’s really difficult to click on it to correct it. When you manage to get in the right place and start typing it changes focus to the bottom so that you can’t see what, or where, you are correcting. This needs fixing.

Very poor app and potentially unsafe. My doctor wouldn’t see my 11yr old without me using the app first. Since not urgent and nothing on the amber list I was left with no options despite my child’s symptoms getting worse. Next day (Saturday when our GP was closed) my wife does the same on her phone - all details identical except there is a “is getting worse or if you are worried” option! Why don’t I get this option !!! Surely it should be the same whichever device I use. Now waiting for a phone back from the 111 nurse.

Not a great start. The app won’t me set up my profile. Unfortunately, it is stating that being a male is not within its current remit.

It’s good besides a bug that is not allowing me to create a new profile for my son

I have downloaded the app and can’t get past the first page. I’m trying to enter my details and it won’t allow me to select NO when it asks if I could be pregnant. It comes up with an error message that says “Profile type not currently supported. This will be added soon.”

I’ve been using this for a year now. Every time I put message into the app my children get a same day appointment. Usually I get a phone call within an hour or 2 saying come in. You need to know how to work around it. If you click any of the red symptoms you won’t get an appointment ofcourse as there urgent. But if you clicked “other” at the bottom of the illness lists, no to the red symptoms, then on the orange symptoms at the bottom there’s a option “my childs getting worst and I’m worried”. That’s the best option to click if your concerned about child illness and need an appointment. That’s helped me get same day appointments for child ear infections, chest infections etc. Once you get the hang of it, it’s a brilliant app that prioritises children! Highly recommend to every parent.

We’ve used the app now a couple of times as my GP suggested before contacting for an appointment. Each time it’s directed to where I can get the best support, not always my GP. The website is even better, a wealth of information.

Such a helpful app! Instead of waiting for my gp to call back I can get information on who to contact and when. So reassuring and user friendly.

When adding my details I have to be pregnant and can’t enter my sons name as only a number keyboard is available. Fix it then issue it to the masses! Does nobody check this app before it goes live!!!!