HeimLink

Camera doesn’t show any video through the GSM network (4G/LTE). If i turn on VPN, the camera works fine. Why are you blocked IP address from Ukraine?!?

I cannot access my Settings feature. I used to love these cameras, but now I really hate them and my one camera the picture is so fuzzy with lines going across it. I cannot playback my camera on the SD card, that no longer works says video not available then you have to buy a cloud service for 5.99 a month. I think I’m going to go with a Wyze camera.

Wth it’s going on?! You guys keep charging when I already cancel the membership?! What kind of scam is this ?!?!

The app is functional, but leaves a lot to be desired. I’ll start off by suggesting that grammar an translations should be improved. Some buttons, for example the security light on/off toggle are in Chinese and is inconspicuously marked so it’s just a guess on what to tap. The night vision toggle is labeled open/closed and also not quite user friendly. Connecting the camera to the app is simple enough but not foolproof. I have most success connecting to the cameras Wi-Fi and entering the network info. However language used in the guide can be confusing. I have connected the cameras by having the app display a QR code and then holding the security camera to the phone display to sync. But the camera may not be able to always see it. Connecting the camera to Ethernet and using the app to either scan or manually enter the camera serial number is the easiest. Video playback is okay. I wish there was a playback speed setting to more quickly review footage. The app is the only way to view footage saved to the SD card on these cameras, as they use an unusual video format that isn’t viewable without special software on a PC. Even if paying for their cloud storage it doesn’t improve the experience. But, as I mentioned it is functional. I have it installed on multiple devices with the same sign in account. More than likely the company banks on you buying the camera first and then getting forced to use the app, and that is just what the average user is going to do.

These cameras since getting a newer iPhone 14pro they have quit sending notifications I checked the settings and they should come thru but don’t. There’s not really any support to talk to. Pictures are sub par. And they miss card and people but never a big. The also do not track as they claim. Wish I had gotten something different, but after drilling thru my walls for the wires I’d have to repair walls and reseal and paint again in order to replace them. I would recommend to buy a different brand camera.

Why is it not letting me create a password?!!!!

When I initially bought I was able to view the camera live, after some update, I was not able to view unless connected to my wifi. Now in order to be able to view the live footage you have to be on your wifi. Thumbs down.

Title says that it all. Can't adjust maximum screen after iOS 16.

The camera was ok untill i install ios 16 in iphone. Now you cant see the camera in horizontall way

In general, the app works ok. I use it on a IPhone SE with the latest update. When I turn the phone sideways or click the ‘full screen‘ button, it won’t open full screen mode. Please fix with an update. Thank you.