Hero Certified Burgers

Says I have points and that I can redeem but doesn’t indicate how or when it’s applied. Doesn’t save my credit card , have to enter it each time(not a big deal).

I’ve tried installing the app before, and it always crashed on launch. Decided to give it another try, the app finally opens, but it’s in French with no option to change the language anywhere.

Language becomes french version for no reason. And cant change it back.

I spent 5 minutes awkwardly registering and entering my details only for the app to tell me my nearest location was closed. It's not. Then found it's not even listed in the app. 👎

Have points I have collected from ordering through the app. You are supposed to be able to redeem them on checkout, but there is nothing at checkout to let you redeem the points.

I used this app to make an order, only to get to the store and hear that they cancelled the order because the drink I ordered wasn’t available. There was nothing notifying me that the order was cancelled, and the employees at the store said they couldn't refund my money, or direct me to who to call. I’ve tried calling the number attached to my receipt and they were telling me to call some other company… but couldn’t tell me the name of the other company they were telling me to call. Anyway, it’s been a week and I still haven’t had my money returned to my account and no one from the store or the app have been all that helpful.

First run it tells me to reinstall. Second run it crashes. Third run it’s forgotten my login info. Forth run it says the closest restaurant is in the states. Combos all say certain toppings are included like cheese and guacamole but then indicates you must pay extra. Seriously why even bother publishing an app this bad?

They will take your order, and take your money, send you a receipt confirmation, but when you go to the restaurant to pick up your stuff, THEY WILL HAVE NO RECORD OF IT!!!!!!!!!!!!!!!!! Waste of time and space!!!!!!!!!!!!!!

Twice I have used this app and both times the restaurant did not receive the order. The employee still filled my order after I showed her the receipt that was sent to me. The second time around the restaurant didn’t receive the order, but this time they wouldn’t fill the order even though they were shown the receipt. The restaurant told me that the app doesn’t work and that this happens at least once or twice everyday. Why does Hero Certified Burger allow this app to be available to the public if it doesn’t work?

The app fails to show the closest hero burger in your area when I want to order for pickup . I end up calling the store. Hope this fixed soon, terrible user experience