Hik-Connect - for End user

I’ve had Hikvision and Hik-connect for over 5 years and have never been able to change playback speed My partner recently had a system installed at her business and her version has this capability. Her version looks the same as the images shown on the app download screenshots. I’ve updated my version and still looks the same (different to hers) Can can I update my version to look like the images on the app download so I can change playback speed etc

I use this app along with panic alarm necklaces, for my clinical staff. Every time the app updates, the notification changes. It used to also ring as a critical alert regardless of if a phone was on silent, but now it only rings if the phone is on ring (even with critical alerts enabled) and there is absolutely no customisation of the notification. I either get "Panic alarm activated" yelled at me, or a subtle ping, all of which defeats the purposes. There seems to be minimal customer support available to trouble shoot this.

It would be really handy

Hi there, There is no option to change the account from company to personal. Before there used to he a dropbox for this, now there isn’t .

Very clunky app

I am currently trapped in my room because I can’t turn off alarm system using the phone app. Locked out of my account while I was asleep . Phone app won’t reset and won’t let me in. Service provider is the only one who can reset it. Have to go trigger alarm , wake up the hrighborhood now and see if the faulty keypad will work this time. Make sure you have a magnifying glass to read the keypad too!

I’ve tried everything within my power and I cannot change the time! How do I set the time and date??

Can you please add an option to remove the 5 minute timeout on streams when connecting via P2P.

no notifications with pictures as they show in their app screenshots..

If you have more than 16 cameras, you cannot move any cameras found on the first page as you can only see 16 at any one time. You should be able to drag cameras between pages.