HSR My Ride On-Demand

Hard to believe that a programmer would not be able to understand from a USER’S perspective.once you say where you want to go,it should pop up with best pickup and drop off locations. As it is, you have to enter numerous possibilities only to be told there is no route. There’s a little blue perimeter in my town—does that mean the service is only within that region??! I could just as soon crawl there!

Verification code ain’t workin

I was initially really excited to participate in this transit pilot program. The concept sounds promising in theory but is a disaster in practice. 1) the “on-demand” feature is not in fact on demand, and how could it be. There are not enough buses servicing this route to perform like uber. Wait times can be up to 1h45m during busy times if you attempt to order a bus on demand. 2)Scheduling a bus in advance is difficult. The app does not let you see what bus routes have already been booked. Riders are left to enter in multiple requests in order to guess which time will work for their schedule. 3) Last minute schedule changes still occur and the rider is not notified. Twice this week alone I showed up at the bus stop only to realize that my bus arrival time had been pushed back causing me to miss my transfer and be late for work. 4) Planning transfers with Burlington transit or Go train stops is difficult. If the bus ran on a regular schedule it would be much easier to plan transfers. If I miss a bus on my commute home I miss the pick up time for my-ride scheduled trips and it could be over an hour before a new ride can be scheduled. Summary: As a frequent user of public transit for 10 years I don’t think this model for transit works, at the very least the app could be adapted to show a map what the scheduled routes are for a given time frame for users to toggle through so they can more easily schedule a ride that co-ordinates with what other users have already booked.

As a regular bus rider here in waterdow, I’ve never seen such an awful change. What went from a consistent schedule that worked fine and rides taking 7 minutes is now possibly waiting anywhere from 5-75 minutes for pickup and the rides taking between 7-30 minutes because your ride is all dependent on whether or not there other people on the bus, which is ironic. I was on a bus one time with someone who worked on the app (I assume) during the first week of this service and he was asked by another rider “do you see more people using this service now?” And he said “yes actually we see more and more people riding the bus now” and now after many constant months of this service being the most unreliable service ever.. I almost guarantee that man was lying to us. Do not recommend this app or service ever. Please for the love of everything holy, change this back to the normal schedules for everyone’s sake.

This changes the old bus system, making it an Uber system, it’s a ridiculous concept that makes people late for work and to personal events. If there’s a way to change it back to Normal. I hope there’s chance

Pretty intuitive. Looking forward to these speeds in winter

I just had 1st ride with this app and it went very smooth. The wait time was a bit long but I believe they will improve soon and hope they can expand larger area!!

A bit of a learning curve, but more convenient for my commute.

Great Service and very easy to use! I would definitely recommend.

I used to have to wait an hour for a bus and now can get one in 10 minutes - thank you!! So much more convenient