Île-de-France Mobilités

Terrible. Registering is a painful exchange of emails and the website rather than integration to app and the Apple Pay integration is buggy. Finally it doesn’t work for RER

Cette application impose des mises à jour obligatoires plutôt que de continuer à marcher.

Couldn’t register as there was an error. Bought a ticket with a guest account, then the apps crashed before adding the ticket to the apple wallet. No email/ticket received afterwards.

I bought a ticket through this app it didn't load and so I just wasted money it's hard to contact support it gives an error it was a terrible experience I don't recommend it.

I was in Paris with my family these last few days. I needed to buy tickets for both my kids and myself. IMPOSSIBLE! Apparently, once you have a pass activated you cannot add a second on the same phone. Surely, I must be mistaken, they have phone-less kids too. I ask for advice at one of the information desks in a station. The lady says: “don’t use the app, it’s terrible”. I try my luck in a different station: a guy tells me the same thing: I need to use both the app and the machines if I travel with kids! Or buy a phone for the kids. Or only buy paper tickets. I leave puzzled. Eventually I accept this oddity and I try to buy a pass on the app. NO LUCK. Errors like “an error has occurred”, “this service is temporarily unavailable”, “please try again later” pop up no matter what I try (different cards, different times of day, different networks, etc.). I switch to my partner’s phone. 20 minutes later after I go through the whole registration process I face exactly the same problem. Hours of frustration. My watch was signalling that my heart rate is reaching dangerous levels, so I gave up. Queuing to get paper tickets just confirmed my struggle. The number of frustrated tourists was staggering. Some with issues like mine, others who managed to buy the pass on the app, but the barriers would not open. Buying tickets on one’s phone should not be a maddening experience!

Easy enough to download and set up, and fine when it works but in the space of two days I’ve been prevented from accessing several unmanned stations. No reason that I could see and no pattern to it. Just randomly stopped acknowledging the app. All were covered in the day pass we bought and my girlfriend seemed to have better luck than me.

It says I need a higher version of iOS but I already have a higher one than stated. Unusable for buying tickets

We used the app for a day trip to Paris from the outskirts. Once you’ve registered, we purchased the Paris 2024 pass for one days travel which was excellent; the pass could be easily found in my Apple wallet. The app was great for finding our way around the transport system and was very accurate. Highly recommended.

Haven’t been able to use app. Manage to buy one t1 ticket but can’t use it and can’t buy anymore unless I want to go to Orly or Roissy by bus. No way to report problem. Come on Paris do better

Came for the olympics and spent € 60 by ticket machines and this app. RER or Metro or wrong date or cannot repurchase. The French make travel impossible and complicated. AVOID IT