Itacho Sushi Rewards

I love the food and photos of the items look rlly nice, like the overall flow of yhe app too!

App doesn’t work!

Disgraceful. Never going back to this restaurant again.

Terrible UX and UID that doesn’t quite follow industry norms for an app. The ordering process was a torture. They made it mandatory to download this app to place an order. Navigation was a problem , and you can’t even leave a remark or note. Staff have to do it manually by going into the kitchen which was worse than the POS system before the pandemic. Hopefully the dev put at least some effort into the whole user experience or at least try.

Terrible app. Terrible service.

Actually this app is much better than to rely on the service staffs to take our order. Customers can order directly from it, unlike last time when we had to try hard to catch the attention of the staffs. May I suggest that you add a “help” function, as my credit card had long expired and I don’t know where to change a new card detail. Even the helpful cashiers I approached were unable to find where to edit the details.

Wtf

There isn’t anyway to remove the credit cards from app. This is horrible.

No other way to order other than downloading an app with no apparent use. Staff doesn’t bother to serve you if you can’t download the app. Clunky, cumbersome and a bother to use.

The fact that they have removed the conventional method of ordering food replacing it with this half baked app which only adds to the trouble of the customers is extremely annoying. Not only do we have to download the app, the app functions extremely slowly as well. UI is messy and everything is not optimised. Food was okay but the ordering experience left a bad taste in my mouth.