Jack's Flight Club

Please fix the bugs before you start loosing out on customers (like myself). 1. Had to click on registration button twice for it to load the next page. First I thought maybe I did not click it properly, so I closed the app and checked it again. 2. For password creation, please allow for the iPhone functionality to create a strong password 3. Once registered, please share either a pop-up that it has been done or at least take me to the home page. Since it did not do anything, I clicked on the button again only for it to tell me that the user exists 4. I tried logging in, but it won’t let me. Assumed that there must be a verification process pending. If there is a verification link sent on my email, then please intimate me through a pop up or just a text once I complete the registration 5. I noticed that there was a verification code in the email, but nowhere to enter it on the app. Thankfully, there was also a link which I then used 6. After logging in, the screen welcomed me to Jack’s flight club and showed me some information. I kept pressing Next. After the 4th next (the last one), it just stuck Not touching base upon non-functional things in this review

The new redesign feels a bit slower on my 13 Pro Max. The most annoying part however is that tapping the guide or help button now kicks you out to the browser. Why even bother having mobile app functionality if it’s just going to kick you out to use Safari/Chrome/whatever?! That’s 2 of the 4 buttons at the bottom!

I downloaded the app but couldn’t get past the screen for step 6. Which is to upgrade. I don’t want to upgrade and pay nearly £40. I deleted the app as it was of no use unless I chose to upgrade. Edit: thanks for the response, but there was absolutely no way I could see to exit the upgrade page on my phone. I even went back several times to check I hadn’t missed anything.

Constantly logs me out and is a pain to log back into. Basically makes it unusable.

Where I am fine to log in to the website, the app is yet to recognise my account. Pointlessly useless.

I love the idea of this app/website and there are some good deals but the app is super slow! If you tap a flight it doesn’t work you have to tap again a few second later and hope it loads. This is on a new iPhone 15 pro max so it’s not the phone or my 1GB internet. Really disappointed as I want to love this app and book

Really do not recommend. Service isn’t worth the poor treatment and convoluted way they justify taking peoples money in an unauthorized manner. Avoid

Remember to cancel your free trial because they won’t remind you and suddenly you’re charged £39 for the year. It’s a bad investment. The flights they advertise have such limited times and dates with specific requirements that probably wouldn’t apply to you. I have never booked a flight from jacks flight club even before having this paid membership and it hasn’t changed since I paid for it over the past two months.

I’ve been the mailing list for well over 6/7+ years now and always enjoyed their summary of flights & the detour blogs, great reads. Finally gave their Black Friday promo for premium a go & downloded the app. It’s vastly disappointing, for a firm that’s had huge growth & clearly employs so many people the “offers/deal” are some of the worst I’ve seen compared to others & really provides little value even if it was free. The app for a huge company is awful as bad 1 tab the rest basically redirects you to the webpage. I’m by no means a globetrotting nomad with vast travel hacks & high expectations, but I do follow some other travel deal companies on socials who honestly provide 10x more daily deals/packages & cool quirky itineraries/round the world trips & error fares etc, all for free via insta stories, tweets etc which are far more accessible/easier to navigate. Again, still happy to be on the mailing list, but these chaps are nowhere near what the industry standard ought to be. It’s like a tiny salad at a posh restaurant instead of a filling home cooked meal with less fanfare, of which if you do your research there’s many. Not worthy of the hype, rarely even leave such detailed reviews but it honestly feels like a scam. Could be so much better.

Doesn’t allow you to use the app if you’re not fully updated. Bad form.