Kabu

Booked a trip in advance for a midnight pickup, ride confirmation stated pick up would be the following afternoon! I cancelled my trip immediately as I wasn’t going to wait outside all night for a ride! I was never refunded, I’ve contacted customer service and they’re absolutely useless. Save yourself issues and don’t bother! Get taxi instead.

沒有派車成功信用卡卻被多次收款。聯絡客服完全沒人接聽。非常不成熟的服務品質。絕對不會推薦給其他人。

I’ve been left stranded 4 times after booking rides hours in advance. I called and complained to customer service - after the representative laughed at me, they would not allow me to speak to a superior. This app is a joke and a safety hazard.

Please do not use this company. They consistently do not pay their drivers.

I can’t enter my phone number as the keyboard screen won’t disappear to allow me to click ‘agree to terms and conditions’ to proceed. Stuck!

人在DT最繁华的街上，不是什么特殊的时间，周围有十多辆车，去的目的地也不是什么偏远山区（甚至可以说是来单圣地），硬是等了半个小时都没司机接单。你们鼓吹自己合法，给乘客提供保险都没问题，但你们注意到上述的优势只是基于服务的附加优势没有？真正的优势是乘客能否快速得到应有的服务。这样的服务怎么能可持续的发展自己的业务？

I booked a ride 20 minutes ago and it’s still assigning a driver, skip this garbage app and call a taxi.

App is not working on my iPhone 13 mini.

Doesn’t work

There is no way to pause the slides. I have a neurological disability and can't use the app with the slides moving constantly.