Overpriced with poor functionality and aggressive pricing
I recently bought my daughter her first mobile phone, and downloaded this app due to a recommendation from the wife’s friend. I signed up for the yearly plan to access the free trial, and after 3 days, decided against purchasing it, because the functionality is rudimentary and there are apps that do the same for free - this one charges $5 per month. Essentially, you do not get any ability to limit your child’s access to her phone’s functionality with the free plan, merely some notifications when they download an app, or basic usage statistics that are not granular enough to actually be helpful anyway. With the premium plan, you can limit the minutes by day of the week (Mon, Tue, etc.) but nothing more granular than that. You can also place apps into one of three buckets: Unlimited, Limited and Blocked. Setting an app’s access to Unlimited means it is accessible all the time, even when the daily usage limit has been hit. Limited means the app is blocked when the daily limit is reached, and Blocked just means the app is never accessible. There is no way to set separate time limits for a given app, and while there is a page to view Browser and YouTube history, my daughter’s YouTube history did not appear even though she definitely was on it. The interface is generally pretty clunky, e.g. on the page where you set phone usage limits, they asked for a time (?) instead of the number of hours and minutes. Finally, for anyone looking to take on the free trial, just be very careful. You MUST sign-up for the yearly Premium plan in order to access the free trial, and you will be charged automatically at the end of it unless you cancel before the trial is up. You only get the 7-day free trial if you sign up for the yearly Premium plan right after you install and boot up the app. If you go on the free plan first and decide to take on the free trial later, you’ll still have to sign up for yearly Premium and even then you’ll only get 3 days of trial, not 7 any more. There is an option of a monthly Premium plan, but no free trial is included with that. In my case, I signed up for yearly Premium and forgot to cancel before the end of the trial. I reached out to customer service within an hour of being charged to request a cancellation and refund, but they flatly denied my request. Personally, pricing this way seems indicative of a company locking users into paying a subscription for a subpar product, rather than one confident in its offerings’ ability to attract
