LumoGo

Why make your app not work on international phones unless they’re on WiFi? My cell service works fine in the UK and your app just tells me to try again when I’m in the UK. Absolute useless junk.

Sitting in a train station in Scotland and it keeps telling me the app works best in the UK. Had to download the app to get my stupid tickets but the app doesn’t work. Tried again and again, nothing. So pointless.

Useless, doesn’t work at all!

App doesn’t let you search for trains.

I am visually impaired and use VoiceOver on my iPhone. I was not able to set up an account for this app this is therefore discriminatory against blind people. Perhaps they don’t want blind passengers. The could never pre-94:34 drinks and food anyway. They might be an open access operatir but the least they could do is have an accessible app.

Absolutely horrendous buggy mobile app and web. Avoid by all means!

This company is really afraid to say “we’ve got your money and we don’t give a 5hit if you travel or don’t”.

Pretty frustrating that the strong password I.e. Face ID is not recognised / accepted on the App. Link sent to reset password takes you back to website where the password ( strong) is set to Face ID - pretty basic error

Why do you not have simple Apple wallet support? There’s no easy way for me to share tickets with travelling partners, Apple wallet tickets can be easily shared and can be used from the Lock Screen without having to open an app. Won’t be buying tickets through Lumo again. Also the ticket in app does not show seat number as others have already mentioned.

Simple and economical