Markate : Job Management

This is the best CRM for small service-oriented businesses. That doesn’t mean it’s great… it’s just better than the others (it’s a bit of a low bar). The app is very slow and buggy sometimes. There is no integration with Google voice, no ability to modify communication settings (it will send SMS messages to customers even at 3am), and the support is a lot of “we’ll get on that” but is very slow to actually build fixes or features. That said, I do like it and will continue to use it but really hoping it steps up and makes some very necessary changes.

Markate raises the prices on existing customers and they don’t value customer loyalty. Whether you are a new customer or have been with them for several years, they will raise their prices and even if you have been paying the same amount since signing up, that doesn’t matter to them. They will still raise your rate without telling you and if you don’t realize it until you check your bank statements that could add up to quite a bit more that you’re paying. When I asked “why the additional cost?” They said it’s only $10. $10 a month adds up over a year or even more and I asked if they made any upgrades to the service and the customer representative stated no not that she knows of.

Decided to try out another provider after Markate raised prices again without adding any benefits to service. Once we swapped we had no access to our customers past invoices and information. Every other crm we tried still allow us to view them even from 3 years ago but Markate decided not to let us see them because we did not renew. These invoices are apart of my business transactions and I should always have access to them. I shouldn't had to pay an extra month just so I can download them to my computer. We were not aware they would do this since no other crm does this.

I’m going into my 3rd year using this app and program on my self booking webpage. I can’t express in words how happy I am, for having switched to this platform. Way simpler, reliable and fairly priced. My clients are always complimenting me and leaving reviews about how fast, nice and easy it is to book my services online. Thank you MARKATE GUYS.

When I first started using this app it was wayyy cheaper and I never had so many bugs in my life. Every time I turn around something is wrong with the app on my Apple device. I run my business from my phone pretty much as I am always on the run. I honestly used do have nothing but good things to say about this app and I use it for two businesses and pay quiet a bit of money for them. But why? They are always having issues and right now I’m trying to submit 2 invoices and can’t change the dates on them and another large estimate that’s due immediate and it won’t even let me edit what I have in my estimate. Sorry to say but you lost me as a customer and I am going else were. The Facebook group used to let you post about your issues to get them fixed and now they don’t let you because I guess bad for business. I honestly used to feel part of the family with the app and now I feel like I’m just a number. I hope the owner sees and reads this review. Julie or Julia used to be the best at customer service. Also my app is updated and all.

This app hands down is the most affordable and convenient app for business owners.

Plenty of features for a small business at a fair price point. Highly recommend Markate to anyone looking for a CRM.

Markate has been the heart of my company the pst two years . I can send estimates very Easy and convert to work order then invoice and close out jobs so quick . I will always recommend this to any business owner

Went to try and do my first quote and the app won’t let me add or delete a thumbnail for the top of my estimate and will not allow me to continue

Every business owner needs a CRM and Markate is top notch. I highly recommend it and it has made my life so much easier.