MATCHi

The user experience is awful and the payment process is not transparent at all. You’ll be invoiced a certain amount but charged a different amount. The customer service is of no help

First of all: terrible customer service (Emelie specifically) I had an issue with an unauthorised charge by Matchi app. I had used their “pay your part” payment option where the payment is divided between players. Each played paid their part right away. In the check-out process there’s a disclaimer that the full amount will be reserved until 2h after the booking ends in case everyone hasn’t paid their part. Fair enough, but everyone had paid their part and I was still CHARGED the full amount. I reached out and the explanation was that it’s just how the system works if I book more than 7 days ahead. Fair, but not what I agreed to in the check-out process. To that Emelie answered: “Im not sure what you are asking about, this is how the system work, this is what we doing and if you are not satisfied with that, don't use the app. 🤷🏼‍♀️”

det kunne være dejligt hvis man kunne se mere information når man skal logge ind for jeg kunne nemlig ikke finde ud af det fordi der bare står kodeord!!!

Har godt nok ikke meget godt at sige om jeres app, besværligt at tilføje folk og når man så har tilføjet hinanden på appen, kan man ikke bruge det til noget, da man så skal skrive alles mail ind når man skal booke en tid, der kunne i lære lidt fra Playtomic.

Virker håbløst at man ikke kan afmelde en turnering i app. Man skal selv tage kontakt til stedet. Brugerfladen er jeg heller ikke imponeret over. Plads til forbedringer.

Lidt træls at man ikke kan finde medlemmer og melde dem til uden at ha den mailadresse de bruger.

Nemt at booke. Men det ville være dejligt hvis programmet gemte dem man spille med tit og at man kan se sine bookinger selvom man ikke selv hr booket.

Går ek att kontakta en administratör

Extremt störig kalenderbugg sedan några uppdateringar sedan… kör senaste iOS och app. Kan ej lägga till bokningar i iOS kalender vid ej full åtkomst. Vid tillåtelse att lägga till endast händer ingenting. Vid nekad tillåtelse så får jag felmeddelande att jag ej tillåtit. Men ger ej full access till min kalender för detta.. fixa tack!

Lägg till i kalender funktionen funkar inte sedan senaste uppdatering.