MECU Mobile

Hello I’m a member of MECU Bank for years and have the mobile app on my phone it been a problem with the app senses last year trying to see my account. I would like some feed back on how to fix the problem. please respond back.

Thank You MECU

I’m only giving 1 star because zero stars isn’t an option. This is the absolute worst credit union/bank I have ever had the misfortune to use. My auto loan is through them, and I will be refinancing it to move it immediately. There is no way to pay a loan online or in app other than paying with a MECU account. There is no fuction for an external funds transfer. It won’t connect with other banks. They don’t accept Zelle for crying out loud - that should tell you enough right there. The only way for me to pay was to write a check to myself from my actual bank. Which they then proceeded to hold for over a week since it was a “new account”. I’m not writing a paper check to myself to mobile deposit each month just because MECU is stuck in the 1980s. The rep actually told me I could go in to a branch to make a deposit to be able to pay the loan every month. 0/10 would not recommend at all.

After changes were made to the app, things seem a bit confusing

Bad deposit item

This app works when it wants. The mobile deposit won’t process the check no matter have many times you take a clear picture. Sometimes it won’t allow you to log in.

This app is slow to deposit stuff that’s supposed to be quick deposits.

Every time I try to deposit a check it gives me a message telling me to rotate the phone in order to capture a picture of the check. But when I rotate my phone nothing happens. The app doesn’t allow me to take a picture of the check. I usually have to close out of the app and try a few times before it actually lets me take a picture of the check. Please fix this. I know that it’s not my phone because I checked my settings and the app has access to my camera.

The app doesnt recognize that Ive rotated my phone to take a photo of the check i want to deposit and just sits on that screen. You have to force quit the app to get out of it. Very inconvenient around the holidays when im sure folks are getting checks as gifts …

Every since I got my new bank card. I keep receiving no MECU app installs or poor and unable information. MECU app is not on my Home Screen still. I done the right thing. The information I seen on the screen shows the old one not the new one when I puts in the card information. MECU is still not available online on my home page or with other sites. Terrible customer support and service. I should not be paying nothing for online services. December is terrible.