MUJI passport Singapore

As shared by other reviewers, I’ve been unable to login ever since I’ve updated and there is no way of retrieving my account :(

Once you update the app, you can expect the points to go missing and somehow nothing you do, can retrieve it back. Use the app if you want but don’t bother updating.

MUJI’s passport is the worst store app ever. Please continue reading to see why. 1. Your birthday coupons only come in Mid-month. Meaning if your birthday is on August, if you visit the store between 1-13 Aug, you will not enjoy any birthday coupons. 2. If you reinstall the App or change your phone. You will not be able to restore your account and all points and coupons will be lost. 3. Don’t bother talking to the front desk or store personnel about this. They are well aware and are numb to all feedback about this horrible app. They will just tell you to email customer service and after doing that, don’t expect any quick replies or for them to do anything for you. Big thumbs down. And shame on MUJI for creating such an incompetent app. Yucks

Points wiped out. Can’t even log in using phone number.

Points earning is bad as well

All the painstaking points accumulated over the years are wiped out with an IOS update - yes, which app in the world allows that? No service recovery was offered at all. Unbecoming of a Japanese store with a reputation of Muji. When I approached the customer service person at the stall, he just smiled and said “yes, it’s all gone” as if it is SOP instructed to him. More importantly, on an ethical note, does this sound like it is subtly designed so the management can increase their margins (entice consumer spending with the Muji app, crashes it and hope no one raises a brow because it’s only “points”) Unfortunately, the experience I got makes me feel this wiping out of points is intentional.

In order to login, will require only apple login or Google login. No other option. Always indicate incorrect user. Can’t even login. Previously purchased some items yet points still indicate as 0 miles.

same problem as others. Can’t login points seem to be gone. Not sure why you can’t use your Muji number instead of linking to Facebook google etc….

Hi Muji, I am unable to retrieve my account after I change to a new phone. I have tried using Google ID, Apple ID and Facebook ID. But all failed. Please advise.

Some buggy with many errors. The page is always unavailable in relation to the important notice. What a joke of an app.