My Invisalign

I can't access the app after I created an account on it! After I created the account, I am supposed to enter the 4 digit pin to access my account. However, it then let's me into my account for 2 seconds (literally 2 secs) and then throws me out of it back onto my phone home-screen!! I have tried so many times to access it but it keeps doing the same thing over and over again😩 I tried to update it but this also did not make any difference.

I started my treatment only a few weeks ago, I’ve been using a different app since I didn’t know Invisalign had their own. It asked me for my Invisalign ID and I thought it would have all my details and final simulation picture that my provider showed me before starting treatment. It doesn’t not only have the pictures but it doesn’t have anything. I had to tell the app which set I am currently on, how long I need to wear each one, how many I have in total. I don’t see the point of you asking for my number if I then have to give it all the information. The app looks good for tracking when you wear, reminding you to change and taking pictures but other app also do that.

I have invisilign lens, which according to my doctor is quite new feature. It does not work on my iPhone 12 Pro ( confirmed by my doctor when I called and said I’m unable to take photos because the camera rotates when I try to make pictures) I contacted invisilign support through app and received no reply!! Why you even give the option to contact if no one will bother to reply? My doctor sent the enquiry and I’m still waiting and hopefully he will receive any updates regarding my issue. I feel by paying so much money for the treatment there must be customers support.

There is no option to manually select how long the retainers have been used for during the day, especially to correct if someone accidentally forgot to start/stop the timer. There’s a poor log section and in general it doesn’t feel highly customisable.

Tried 3 times with the selfie - kept saying that there was an error so never got to see how my smile might look

The app hangs on the login screen. You need to delete and download the app each time to use it making it functionally pointless

The app constantly logs you out so you don’t get reminders for when to change aligners. Also, you must have a data connection in order to time when your aligners are in/out, so if you’re in a place with poor signal, forget it.

App overall isn’t bad for it’s purpose, but it’s so slow and half the time it takes over 10 minutes and many tries to open the app and turn the timer off on the wear time… as I am writing this i literally wasted 10 minutes now by not being able to open the app to turn the timer off…

Was a great start to my treatment however there’s been a slight issue with my login for the app so that I ca. upload photos for progress report. Changed my password several times and didn’t recognise my Pid. Currently in contact with customer support so will wait to see what happens Monday as that is when I’m due to move onto my next retainer.

Why have they removed the stopwatch feature? It's now so difficult to know how long you can have your retainers out for as there's no more stopwatch to tell you how long they've been out. For trying to improve the aesthetics of the app they've sacrificed most of the usability