My NRMA

Very happy with the service. Between me reporting the problem to arrival was above excellent

So, for breakdown, it’s actually pretty good. And I guess that’s its primary use case, so if that was it then it would be 5*. Then you add additional functionality to it and that experience is terrible, so why bother making a good app bad? For example, the whole rewards thing is just plain awful. Filtering, sorting etc is just a mess with Cinema tickets mixed in with zoo tickets and any old thing. Ah yes, was I going to catch the 6pm showing of Dune? Oh no, I was going to look at a Giraffe, that’s right. Easy mistake to make, thanks for jumbling those together to remind me. Even if you do persist through that nonsense then you go to pay. And you will like this. Even though you are logged into the app, the app has absolutely no idea who you are. “Enter your member number”. As in the member number you gave me!? I have to look IN THIS APP to find said member number. Tell you what sunshine, why don’t you look up my member number for me, like, you know, every other app on earth does!! Gave up at that point as had to navigate out to try and find it. The world is worried AI is going to take over but NRMA can’t even link your details together. Bring on the AI overlords I say.

The app is great! I would also like to give a big mention to NRMA roadside support. The tech had retrieved the keys out of my car in about 20 seconds flat, the man had skill, I am staying at NRMA - Batemans bay caravan park(Batehaven Rd) which is a 4.5 hr drive from home. Lifesaver’s and thank you again!

Cant update my address

NRMA Ap will not let me access my personal info or account & tells me it cannot be done at this time. This is unacceptable especially during the holiday period! I wonder whether anybody is answering the ‘phone? Mike Macnamara (member since time immemorial).

I can’t get past the electric add

Seems like for at least a year, if I ever click on fuel to see prices, it ignores that and instead loads whatever is directly under it. Annoying as it gets.

Very poor out put on #2 charger 10kWh. Not a fast charge at all. Need to work out a cheaper cost when charger is so slow

Absolute nightmare- 1 charger not working. No out of order sign. Terrible phone reception to log on to nrma app to pay. NRMA need a rfid card system as well some new chargers.

Comparison of petrol rates feature is just nice to have.