My Southern Cross

Useless app. Keeps requiring total resubmission of all details. Seriously considering cancelling my membership

Useless app . Used to be straight forward to login . Now it asks a bunch of information regardless if you already have an account. It keeps sending errors that your details are incorrect. Why change something that was working just fine before . This extra step is cumbersome and pointless.

I don’t use this app often. 9 out of the 10 times when I try to use it, the login doesn’t work or can’t verify my details. I don’t understand after so many years this app still can let people in smoothly.

Why did you break it?

I’ve installed the app and gone through the set up process twice and it doesn’t work. There’s just a rotating circle and icon. Not at all helpful when trying to access the CareHQ service and the app is the only way to do so for free.

Because of the app I am considering changing to a different company. It is just not user friendly at all.

- Entered all details - Entered verification code - Error screen with unhelpful message: “oops something went wrong please try again later” Retrying and reinstalling does not help. This is a critical issue. There are other reviews here describing login issues going back 2 years. This is unacceptable.

Every time I go to log in I am required to go through a long process where I get the option to set up facial ID. I do this and every time after that I have to go through the same process of logging in and setting up facial ID. Come on Southern Cross get your act together!

I have tried on numerous occasions to sign in. Followed all the prompts and still it comes up with an error. Such a bad app experience.

Used to always ask for initial login details every time (the full shebang every single time), then used to say “uh oh an error” and now saying no connection (despite every other app working fine with no connection issues). It’s very frustrating. Honestly, for the amount you charge for premiums, you’d think you could provide a better app. Or just don’t provide an app until your app actually works.