--- title: "NHS App - Bewertungen, Einnahmen und Downloads in Vereinigtes Königreich | Apple App Store" description: "The NHS App gives you a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the app if you are aged 13 or over. You must be registered with an NHS GP su" --- # NHS App — Vereinigtes Königreich > Access NHS services in England ![NHS App App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/0a/c0/fc/0ac0fc15-81c9-c5cb-5ab8-7d02559ae4ae/AppIcon-0-1x_U007epad-0-11-0-sRGB-85-220-0.png/100x100bb.jpg) **Developer:** [NHS Digital](https://apptail.io/de/developer/nhs-digital-kHZb) (Vereinigtes Königreich) **Category:** Medical **Rating:** 3.1/5 (16,076 ratings) **Price:** Free **Bundle ID:** com.nhs.online **Store:** Apple App Store **Country:** Vereinigtes Königreich **Version:** 6.0.0 (released 2026-03-26) **Original Release:** 2018-12-31 **Languages:** English **App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id1388411277) **AppTail Page:** [https://apptail.io/de/app/nhs-app-RUo/united-kingdom](https://apptail.io/de/app/nhs-app-RUo/united-kingdom) ## NHS App Description The NHS App gives you a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man. You can also log in through the NHS website on a computer to use NHS App services. Access NHS services
 ---------------------- Use the NHS App to access your NHS services, anytime and anywhere. You can request repeat prescriptions, use 111 online, find nearby NHS services and more. Depending on your GP surgery, you may also be able to book appointments and contact your surgery about a health problem. Manage your health
 -------------------- The NHS App gives you a convenient way to view your health information, including your test results. You can manage your upcoming appointments and prescription requests. You can also make choices about your health, like your organ donation decision.

 Receive messages
 ------------------- You can get important messages from your GP surgery and other NHS services through the app. Turning on notifications can alert you to new messages.

 Manage services for other people
 ---------------------------------
 You can switch profiles to access services for other people in the NHS App, such as a child or family member. Your GP surgery needs to give you access and you must both share the same surgery.

 Log in securely
 --------------- The NHS App will guide you through setting up an NHS login if you do not have one already. You will be asked to prove who you are. The app will then securely connect to information from your NHS services.

If your iPhone or iPad supports Touch ID or Face ID, you can use it to log in, every time you use the app. ## NHS App Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/dd/73/8a/dd738a2a-d5e0-dd02-5bbf-cfc384bdf15d/1._app-store-imagery-iPad-login.png/2048x2732.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/c3/b4/6f/c3b46f31-04cc-753e-ba6b-bab3fc953db9/2._app-store-imagery-iPad-home.png/2048x2732.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/95/35/8f/95358f50-9d8d-dd18-e7fb-f37a67e492ff/3._app-store-imagery-iPad-messages.png/2048x2732.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/70/0b/0a/700b0ae6-9620-df8e-32ed-3c8081b02ddb/4._app-store-imagery-iPad-profile.png/2048x2732.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/65/a8/25/65a82507-ef1a-6760-7e59-e1060c65661b/6._app-store-imagery-iPad-appointments.png/2048x2732.png) - [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/82/a4/c3/82a4c336-d65b-b5c7-37cc-32ae9e64ce83/5._app-store-imagery-iPad-medicines.png/2048x2732.png) - [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/c7/08/57/c708576b-f55d-f927-4147-e931f2b4176d/7._app-store-imagery-iPad-test-results.png/2048x2732.png) ## NHS App Rating Breakdown in Vereinigtes Königreich - 5 stars: 5,099 (32%) - 4 stars: 2,573 (16%) - 3 stars: 1,768 (11%) - 2 stars: 1,403 (9%) - 1 stars: 5,169 (32%) ## NHS App Reviews in Vereinigtes Königreich ### *---- "So much worse than Babylon" Having previously been using Babylon, when I could 24/7 book appointments online and in person easily (on the NHS), this NHS app is truly useless. The GP appointments fail to book - apparently I’m not eligible, and for some reason the app thinks I live in North London. The suggestion? Turn up in person at my surgery - the one thing the app is supposed to avoid. Great job! -- ecstasyonion, 2025-01-05 ### *---- "App doesn’t know most of my standing descriptions so I can’t ask for repeats" App doesn’t know my standing prescriptions so I can’t request more -- Pillstarved, 2025-01-03 ### **--- "Please improve this!" The app works. But it doesn’t work well. For starters, each time you open the app you have to login each and every time. Secondly, lack of support for modern security standards, for example no pass key support. Third, the “app” is just a web app wrapped in an iOS web kit view - please NHS you have 10s millions of customers - there are fully native apps with a few thousand users who provide a smoother UX using native technologies like swift or even hybrid technologies like flutter or react native. A web app for this is just the worst idea. Simple things like viewing a PDF requires you to copy it to a location and then open - the web app opened in safari gives a better experience, at least that previews PDFs and supports pass keys. -- John _2000, 2025-01-02 ### *---- "Shamefully bad" A useless and empty interface, after making you dance to get verified for two days it gives you access to only the standard online nhs info. If you want access to a test result you have to give permissions to a third company called ‘patients first’, which takes even longer and they are a private company! Why not just let them handle the app then? NHS has made some bad choices on selling data in the past (lazily anonymised - easy to work out who you are thru cross reference) why must they involve third parties - and why can’t they simply offer a service to see test results :( -- ^_^. blaarg, 2024-12-31 ### *---- "No Digital Thread" So far from a good customer experience… Even the simplest of things such as managing a prescription is shockingly bad with no digital thread for the customer between GP and chemist IT systems. Is the prescription approved? Is it at the Chemist? Is it ready to collect.. instead the customer physically has to go and check - which defeats the object of a digital experience, builds frustration and then gets greeted with be considerate to staff! Who’s being considerate at the NHS to customers digital experience? Certainly not NHSX And then you receive feedback from the developer like below… that sends you to the NHS website (don’t get me started on digital thread and customer experience their) - the webpage then simply starts to make out that the user is the problem… It’s like no one in the NHS has digital client experience and therefore checks and interacts with the UI UX of their own digital toolset.. PS NHS developers I work in digital experience so don’t take the piss and simply bat the problem back to the user! -- Ipswoody, 2024-12-28 ### *---- "Tried App Again, Still Useless" Tried the App again to see if there was any improvement, there wasn’t. It is still useless for items that are classed as non repeat but are required on an ad hoc basis. The app also doesn’t take into account the holiday periods and factor in the days that GP surgeries/pharmacies are closed so for items that are required on a regular basis but are not showing yet as being available to reorder. This app is very basic and has far less functionality than that my practice website had before they were forced to uses this trash. The developers might wish to review what GP functionality the practice websites used to provide with relation to prescriptions and consult non technically minded users of the system to find out what actual difficulties they are experiencing when reordering prescriptions. The current lack of functionality has resulted in my own case having to list all my current items that are required, on a regular and ad hoc basis, and submit this in person to the practice. This has therefore resulted in extra work/costs for the practice and myself. -- The Old Miserly Bear, 2024-12-25 ### *---- "Ugh" Firstly, it’s quite an involved process to get this app set up, and involves sending a video of yourself, which I think is an invasion of privacy. Secondly, when you do finally get set up, the app is of little use if your GP shares only the most limited information with it, as mine does. Even if they use it to its full capacity, some information such as referrals will show in the app but others won’t, because they ‘use a different system’. So then you end up phoning the surgery anyway to check has the referral actually been made because, oh yes, some you will get a confirmation letter for and others you won’t. I am a supporter of the NHS in principle but I swear its admin systems are getting worse if anything and must be a huge cause of wasted resources. Feedback results in no improvements even when it’s something as crucial as track and trace. The more the NHS gets fragmented and outsourced, presumably, the worse this will get. Missing or unclear information could end up having a devastating impact for a patient. I realise this might not be the best forum for a rant but the app is emblematic of the problem: how much money has it cost, while ignoring and in fact amplifying the issues with the inconsistent underlying systems? Edit: Came to write a review only to find I’d already written this one a few years back, and it all still applies. -- JaneyTT, 2024-12-24 ### ***-- "Frustrated" I find it a very frustrating app to use . If I need to change an appointment I go to do so but there is no option. It depends on what party is using what provider! For example I have one appointment that gives me all the options to do what I want, I have another hospital appointment that ( provided by Zesty) that gives me zero options. I am trying to go paperless with the NHS and can I find a way of doing so. No chance, like I said frustrating. -- russ494, 2024-12-20 ### ***-- "NHS App help?" I tried to book an GP appointment today. The app showed me appointments for 2023! Help!! -- SKundaje, 2024-12-18 ### ****- "App icon badges please" A badge on the app icon whenever there is a message waiting for me would be helpful - and to be honest, pretty basic functionality. -- grumpygiraffe, 2024-12-16 ### *---- "Not working" Have used the app for years. On iOS 18 the app does not open does not go the the log in screen. Deleted and reinstalled the app no joy. Fortunately able to use Patient Access app to order prescription. -- XJ User, 2024-12-16 ### ***-- "Backward compatibility" Whilst a applaud the desire to develop the app further, to make it not backward compatible for phones on older IOS software causes those without computers and modern phones to lose connection (typically older generations and less well off) -- Cog nhs, 2024-12-16 ### **--- "Excludes those who need it..." I've posted here before about the app excluding anyone who doesn't have an iPhone which can run one of the latest iOS updates. I got a reply saying that the system is available through a computer as well as a phone-this is nonsense. The NHS should be accessible to those who need access, not just to those people who are lucky enough to have an up to date computer or a new smartphone. I work in the NHS environment and am really disappointed with this. Unbelievably arrogant and exclusive.... Updated again 11 sept 2024 - what on earth is wrong with this app. I get that GPs aren't part of the NHS but they are the first point if contact for primary care . What's an "embargo"? The filters don't work in any logical sequence and any combination results in no available appointment. Ridiculous waste of time. I work in the NHS environment and for the first time in my life I'm embarrassed about being associated with the organisation that funds my salary. And again Dec 2024. More updates excluding people who don't have latest devices. -- Joint ralph54, 2024-12-14 ### **--- "Login Nightmare" Why has the facial recognition been taken off the app, I know have to go through the teadiest username and password to login. -- Teflongloves, 2024-12-13 ### *---- "Logs me out while I’m in the middle of something" Logs me out while I’m filling out econsult or feedback form. Literally in the middle of typing a sentence… really poor and stressful experience! Ordering prescriptions is great. It’s always worked and was easy to do. The app handles this well and it’s the only thing it’s useful for. I also can see some communication from 2 years ago that was never sent to me? It’s worrying that things are not passed on to patients. But the app shows me that my surgery has a new newsletter… that’s a little less important especially as I already get that via text messages anyway. Overall, the app used to be half decent. Not it’s confusing and half the things send you off elsewhere. -- kammmmmmmmmmma, 2024-12-13 ### *---- "Poor performer" Clunky and clumsy. Also don’t like having to go thru all the considerable faff of signing in, each time you want to add to a conversation with one of the team. There needs to be some serious streamlining. -- HelenClooney, 2024-12-13 ### ***-- "Too many updates" Like the all in one place for medical info just concerned at how often the app gets updated. Too many for my liking considering the private nature of the content. -- skynet600, 2024-12-13 ### *---- "Doesn’t work" Allows me to log in then doesn’t do anything when attempting to verify my identity. Even worse, when I say to log out it doesn’t log me out, and keeps me logged in. App is useless. -- Arrain_ncl, 2024-12-13 ### ***-- "Disappointed" Not showing any of my medical records referrals X-Rays etc all I can access is my medications past and current whereas other people I speak to have everything on theirs so why haven’t I? Very disappointing especially when I get an email from the referrals telling me to find the letter on my NHS profile and it’s not there!! -- Joolsanne55, 2024-12-13 ### *---- "Impossible to use the app!!!" It is simply impossible to use any service of this app…. I urgently need a prescription but just can’t get in contact with anyone for it! Shame!! -- Roxjaaa, 2024-12-12 [View all NHS App reviews and detailed analytics on AppTail](https://apptail.io/de/account/signup?utm_campaign=ai-crawl&utm_content=reviews) ## NHS App Store Rankings | Chart | Country | Category | Rank | |-------|---------|----------|------| | Top Kostenlos | Vereinigtes Königreich | Medical | #1 | | Top Kostenlos | Irland | Medical | #16 | | Top Kostenlos | Vereinigtes Königreich | Overall | #22 | | Top Kostenlos | Australien | Medical | #177 | ## NHS App Discovered Keywords - nhs login - nhs number - nhs pass - nhs portal - nhs app - nhs app uk - nhsp ## Apps Similar to NHS App - [Patient Access](https://apptail.io/de/app/patient-access-Vnd/united-kingdom) - [Vitality UK](https://apptail.io/de/app/vitality-uk-Ove/united-kingdom) - [eMed](https://apptail.io/de/app/emed-iQe/united-kingdom) - [LloydsDirect NHS Prescriptions](https://apptail.io/de/app/lloydsdirect-nhs-prescriptions-ozh/united-kingdom) - [Airmid UK](https://apptail.io/de/app/airmid-uk-nts/united-kingdom) - [ZOE Health Study](https://apptail.io/de/app/zoe-health-study-DLu/united-kingdom) - [AXA Doctor At Hand](https://apptail.io/de/app/axa-doctor-at-hand-MVw/united-kingdom) - [NHS COVID Pass Verifier](https://apptail.io/de/app/nhs-covid-pass-verifier-CIx/united-kingdom) - [Better UK](https://apptail.io/de/app/better-uk-hmG/united-kingdom) - [FreeStyle LibreLink – GB](https://apptail.io/de/app/freestyle-librelink-gb-ecT/united-kingdom) ## NHS App Available In - [Vereinigtes Königreich](https://apptail.io/de/app/nhs-app-RUo/united-kingdom) - [Vereinigte Staaten](https://apptail.io/de/app/nhs-app-RUo/united-states) - [Australien](https://apptail.io/de/app/nhs-app-RUo/australia) - [Irland](https://apptail.io/de/app/nhs-app-RUo/ireland) --- ## About AppTail [AppTail](https://apptail.io/de) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends. - [Search Apps](https://apptail.io/de) - [Top Charts](https://apptail.io/de/top-iphone-apps) - [Sign Up for Full Access](https://apptail.io/de/account/signup?utm_campaign=ai-crawl&utm_content=footer) *Data provided by [AppTail](https://apptail.io/de) - Mobile App Intelligence Platform*