Nomad eSIM: Prepaid Data Plan

The Nomad plan in Europe has helped us travel worry free. We started with just our USA carrier’s international plan, which was spotty and performance intensive on our phones. Nina’s has helped us ensure we can connect with each other through data using messaging apps.

Too much fraud. They sell fraudulent fake numbers and to not screen the operators in many countries. They bypass legal requirements of identity verification that are present in many countries.

付款显示失败 任何的一张卡都会失败 并且莫名其妙锁掉了你的账号。没有比这个更烂的程序了

I’ve been trying to purchase a 20 GB 45 day Australian eSIM plan for my upcoming trip, but have encountered persistent payment issues. Despite following all the support instructions, including updating the app, re-logging, and waiting for the recommended time, I continue to receive errors stating I’ve reached my purchase limit. After contacting support, I received helpful initial advice, but the issue remains unresolved even after escalation. It’s been days with no effective solution or clear communication on the fix. With my travel date approaching in just 3 days, this delay is causing significant inconvenience. The anti-fraud rules are understandable, but they seem to be overly restrictive and not well-communicated. If failed attempts where the money is refunded count towards the purchase limit, it should be clearly stated. I hope Nomad can address these issues promptly for the sake of their customers. At this point, I might have to consider other options for my travel data needs.

I am stuck at the airport in Portugal which was included on my Europe regional plan I did everything it said on the app and I had no service. My boyfriend also had the same problem. I contacted customer service and they told me they’d help me to troubleshoot and never responded. DO NOT USE THIS SIM IN EUROPE.

We bought Europe plan and was skeptical about the service at first. We installed it and let’s hope for the best. After we landed in Spain, I turned the esim on. We got service right away. We went to Spain, Portugal, France and London. Nomad service was consistent with fast speed. We were able to use social medias, YouTube, video calls, maps, Uber/taxi app while we were in Europe.

Paid with Apple Pay, installed eSIM before leaving the country, service started soon as I landed at the airport, easier than buying service at the airport.

if the sim does not work, none of their troubleshooting steps work, and they will not issue s refund. If you need service and you don't find out the Nomad sim doesn't work until you're in the new country they really take advantage of your lack of service. If you can't contact them through the app in time they don't even look into your request.

I wasn’t able to download and use. Difficult to speak with customer service via email because they’re all automated responses. No live person to assist with questions. Waste of $25.

Downloaded the app, purchased an eSim for Europe, followed the steps to auto-install the eSim. Fail. Tried using the QR code. Fail. Tried manually installing. Fail. Repeated the last two steps a couple times on Seatac wifi and on my main Sim’s data, with no success. Downloaded a different vendor’s app (it doesn’t really matter which one), and auto install worked perfectly right away. In-app help chat was polite and professional, but there was like 3-5 minutes between replies and they went through all the necessary basic questions before getting to the problem. Right around that time my plane took off and I lost chat connection. I don’t know what was wrong with Nomad’s install process, but it could not do what a different app did easily. They eventually refunded the charge, after first offering credits for future eSims (why would I want more uninstallable eSims?). I wish I had done the install way ahead of time on my home wifi, to leave time for troubleshooting. Even in that case, I can’t recommend Nomad. It just doesn’t compare favorably where it matters the most.