PacSun

Can’t cancel or return orders online.

The interface of the app absolutely needs improvement, constant buffering with the app “forgetting” what i was doing and logging me out while im still shopping , clearing my cart for no reason and not applying discounts as properly advertised , i love pacsun and i love to shop there , but this app seriously needs improvement and needs to at least have better memory and it needs to stop resetting itself every 2 bleeping minutes!!!!

While I love PacSun and shop there frequently, its app is designed terribly. Every time I go into the app, I have to re-login, which gets annoying despite the fact I have my login information saved with Face ID. The search/filter functions are faulty and i find myself having to filter through the results myself rather than trust the app’s filter. The app is extremely slow and difficult to shop on, making my experience much worse than if I had just gone in person. Lastly, the app doesn’t show all of my past orders for some reason, so unless you specifically check the box at checkout to get alerts for your order, you will not hear about your order progress again until you receive it in the mail. It also experiences bugs in general very frequently and makes my shopping unpleasant. I still love shopping from PacSun, but the app deters me from doing it online.

This app is stupid and need be updated my payment methods aren’t going through even with the right info

Terrible just terrible

Just go buy clothes from in-store, from what I’ve heard, the website is trash, too. Every time you reopen the app, it will make you sign in again. Oh, there’s also a chance of your whole cart going poof, too. Put 8 items in your cart? Gone! Currently, my payments are having trouble processing, but that could be an issue on my end. If you want their jeans, might as well buy on Tiktok Shop instead…

I had a terrible experience with PacSun. The payment process is extremely slow, and it wouldn't even let me look at my shipment details. It's really frustrating and not worth the hassle. I won't be shopping here again.

When I ordered for the first time there were no problems however, I only ordered one item the first time I shopped online for pacsun. The second time which was a week ago I ordered 3 shirts, 2 out of the three were in the package. In the package the receipt for the order was there and it says on the receipt that the third shirt would be in the bag. It’s clearly not and it’s missing. Customer service takes awhile and they don’t update us whether the package has been shipped or where the location of the package is throughout the delivery process. I tried opening the link to track my package through that was sent to my email with the confirmation or my order and the link wouldn’t work and it would say page not found. They need to seriously fix the bugs about shipping and ordering and to make sure the order isn’t packaged incorrectly. Avoid using the app just buy clothes through the store in person.

The app does not allow you to cancel an order once it has been placed and it does not give you any warnings

signs me out every time i close the app even if i check the keep me signed in button