PILOTLOG - CrewLounge AERO

Great app

Kind of defeats the purpose if my schedule will not load into the app. Have tried to reach out to customer service but they were no help, just a go between and nothing worked. Wanted me to be available for a specialist from 1 in the morning until 4 in the morning. Nope. Can’t do that. They will not set a meeting up anytime between 12 and 22UTC. I guess I just live in the wrong time zone to get any real help. Oh well, I just requested a refund.

I’ve been with MCC since 2017. When the app worked, it was awesome. I tried virtually all the other major brands but MCC was the most seamless, integrating with my airlines server and pulling all my flight data effortlessly. Unfortunately, the app would occasionally return an error (usually after a software update) and troubleshooting with tech support would generally be more extensive than what it should be. It’s as if there was no regression testing whenever they released a new update and I always seemed to be the guy who got stuck trying to unfarkle things. One time it was just before the interview of my life…talk about stressed out! Despite these shortcomings, I put up with it because overall it was the best logbook out there, and I had a lifetime license so I was kinda committed to this software. Until one day they decided to stop supporting it and effectively force loyal lifetime users like myself to change to their PILOTLOG software. I was of course angry and felt duped by their slight of hand. Despite this, I paid the additional fees to keep the software going. I was at my dream legacy carrier and liked how effortless it interfaced with my airline and imported all the data, thus providing me the confidence that I always had a perfectly updated logbook at all times. Until they decided to stop supporting that feature too. So now I’m left with software that doesn’t download my flights which means I need to use a third party app to download then import into PILOTLOG. This is the straw that broke the camels back. I now despise this company for these lousy business practices and will never place myself at their mercy again. I don’t care if my “lifetime membership” effectively cost me one penny per day pro rated. This is NOT how you engender goodwill with your customers. This is not how you increase brand loyalty. Instead, they always seem to choose the path that will enflame their customers. No more. I’m done.

I love the flexibility and reliability of this app. Definitely a must!

I have switched from LogTen pro to first MCC pilot and then now upgraded to the new Pilot Log. Customer service has always been quick, friendly and competent to solve any issues I have run into. I highly recommend this service for any beginner or experienced aviator.

Priced right and customer service fixes any issues that arise. Our company changed the login process and the team had a fix quickly to have my schedule imported.

Perfect app

Have been using Crew Lounge (started as MCC) for many years now and multiple airlines . Their applications and support have always been excellent

Loved the App and it’s features. The tech support team is amazing. Worth every penny.

I have used LogTen and Safelog before this app. This one blows them out of the water. It works flawlessly and I love the auto import feature from ACARS and ADS-B. The price is very reasonable too, unlike LogTen that charges way too much. Very happy with this electronic logbook. Glad I made the switch.