Presto: Shop Free with Loyalty

After 15 weeks of waiting for my orders they still has not arrived. More than an hour of phone calls, several emails which didn't receive a response, promises to call me back with no call back. After 2 months of trying to get a refund I was finally told I had to initiate a cancellation and refund through the WEBSITE as this isn't possible on the APP. Trying the website on 3 different browsers on different devices the "option" to select an item as 'undelivered' does not appear on the website either, technical support was meant to get back to me but never did. The only advantage of the 11 street app over the Lazada app is that you can sort by "free shipping" and that is it. Will not use 11 street ever again. Definitely going back to Lazada.

my title says it all

Quite disappointed with the presto. Already 1 month since I order my robot vacuum cleaner until now I haven't received or shipped it. I ordered on 18th June 2023, today is already 24th July 2023. Please don't use this app to do shopping. Use another platform, please. From Malaysia. Thank you 🙏🏻

It tools over 1 month still not get my thing yet , they have no stock !!!!! Two times my order also wait so long ! Zzzzz

servis hantar lambat giler..mmg xkan beli lg dkt sni

Order on march 16 until today may 2 still not yet ship out

I downloaded the app to redeem my bonuslink points by buying an item on 10 april 2023 seller by Presto Home & Living. As of today (29 April 2023), status still preparing for shipment. When email the customer service, the reply i received is the item is out of stock, they will ship the item when the stock is available. If out of stock, why not put it out of stock in the first place? when purchased and then need to wait not sure until when only received the item. really bad relied by customer service presto and also not customer centric. if you are planning to use presto, stop !!

I’ve redeemed a XiaoMi cooker from Grab and applied the voucher code in PrestoMall on the 16th of April and even paid the shipping. When I checked today it shows no transaction nor order found. Seriously? How can an app this old be this incompetent and lose my order? The only proof I have is just a M2U transaction that I made with PrestoMall in regards to the shipping.

After put powerbank back to machine and the time still counting，and i cant lend again 。keep deduct my money.

Already change the password more than few time and try many time log in still said not match with username and password,if really want to do a good business .please keep the apps good and no this type of problem.if not how customer how to enjoy a good service if keep like this