Qudini by Verint Store Team

We have this version on our PDAs, these notify us via sound & vibration, but the mobile version doesn’t seem to support this?

I use this daily as a store manager, I can see how busy my store is and when people are on breaks. Customers seem to like it too as it gives them a process to follow that’s quite easy and helpful.

We’ve been using this app in our store for a few years now and I couldn’t live without it. When we’re busy it helps us to give walk-in customers an accurate wait time estimate so that they can browse the store. They no longer bother our store team so it’s waaay less stressful for us. We can also see and prepare for the customers who have booked appointments online. It’s easy enough to use though a few features from the desktop are missing that I hope they’ll bring in soon.

Our store has been using this app for a few years now and I struggle to think what life would be without it. When we're busy it helps us to manage customers by giving them pretty accurate estimates about their waiting time. We also use it to see the customers that have booked appointments with us online.

We use it in our store to manage our queues having used paper previously and I wouldn’t be without it now! You can see how long someone is taking with each person, how many people they have seen in total and put people on lunch so it’s easier to manage those kind of things. The only negative I would mention is the new update to the iPad version has made slowed down the process of adding someone to queue control as first you have to select what the person is there for, then type their name and the keyboard blocks the add button so it’s just long and my staff have been complaining about it!

Always been an advocate of Qudini since we use it where I work. I’ve just downloaded the app onto my own iPad as thought it’d be more up to date...which it is...and here’s the but...the set availability just isn’t working. It doesn’t load the standard Apple app api for times so you can’t set availability. I have to log into the website to do it in safari first. Fix this and it’s five star

Really fab