Raymote

What’s the point of having an application if it doesn’t work? This is by far the worst device application I’ve ever had… worked one time… Now it doesn’t work. None of the features can be turned on or off… Had high hopes. Very disappointing.

I have a RayPak Crosswind heat pump for my pool, and I was hoping the RayMote app would make managing it easier. Unfortunately, this app is poorly designed and implemented. Despite being advertised as compatible, the connection instructions and process did not work, leaving me unable to connect to my heat pump. Very disappointed.

Like many others, my new heater just says “Getting device info” endlessly. I called them and was told they have been getting many calls about this. Fix the app Raypak!

My app has been hung up ‘getting device info’ every time I’ve tried to link my heater. I have 1gb internet with an extender right next to the heater. When I connect my phone beside the heater I’m getting 300mbps downloads and 50mbps up, so it’s not an issue with a slow connection. When calling Raypak’s customer service Linwood they say they won’t talk to anyone other than dealers or service techs. That’s a crappy thing to do to a customer that just spent $5000 dollars getting a heater installed stallled.

The app is intuitive and incredibly responsive- loads quickly, connects quickly and updates quickly. I use the app to control my Raypak Avia 264 natural gas heater and have had zero issues with communication between the two. Love both the pool heater and the associated iPhone app - zero issues! Highly recommended.

Finally a way to control best boilers remotely.