RIU Hotels & Resorts

It doesn’t work… nothing works. Not even password replacement.

Foi-nos dito para usarmos a aplicação para tudo, mas como é possível se ela está sempre com problemas ?

Aplicativo não funciona

Como é possivel a APP nao ser compativel com o iphone 5?!?! Pressupoe que tida a gente tenha de adquirir constantemente o ultimo modelo do iphone?!?! É assim que querem chegar ao maio numero de associados?? Nao é correcto!

This app sucks! Always with bugs. After the last update, it doesn't even start!

Most all the good reviews for this app are for the hotels, which are very nice. But the app is a mess, it is not properly organized or managed. There are at least 3 ways to log into it, and then even still it asks you to log in again. And then there is a permanent check in button where it wants you to manually enter all your personal data / names / addresses / hotel etc. Even though you’ve logged in 3 times. Don’t click on a pdf link or you get stuck and have to restart the app, eg the daily menu link. “Map” is just a google maps image with locators in unhelpful places, some markers even located in nearby competitor hotels lol. And not helpful if hotel has multiple levels. Activity calendar is good. Restaurant hours list ok. Restaurant reservations don’t work in app, we have to go to front desk.

Just wasted way too much time to find out your app and reservation system is pitiful. I need to book rooms for a graduation trip and I can’t book different types of rooms?!? That’s just absurd. I need regular rooms for the graduates and we want a suite. I can’t book them together, nor can I book a separate reservation with the same dates using the same log in. So the workaround is to create a whole other account just to book the dang suite. why in the world would you not let me add a suite to a reservation that costs more anyway?!!! I thought I must be doing something wrong so I called in the reservation center and they can’t book/change the reservation for me either. Come on – you gotta fix this

stayed at the RIU earlier this year and I live the amenities and the location; I could make this place my home if I had the ££££ 😊

We have been to the Rio los Americana two years in a row for a week at a time in Cancun and we absolutely love it. The hotel is very clean. The people are so nice. The food is excellent and you won’t be disappointed. We will be back next year 2025.

Went to Cano Mexico last week. Had my laptop stolen from my hotel room 15 minutes of being there. Not even two seconds of putting my belongings down to visit my friend’s room. Did a report and was told it wasn’t there problem because I didn’t put my laptop in the TINY safe. They slick with it. Be safe out here.