Sephora UAE: Beauty,Make up

Tunk so much

I hope your PM / tech team / Chalhoub sees this review: 1. Checking out on the app is a terrible experience. I’ve already decided what I want, I’ve ordered from Sephora UAE many many times. I shouldn’t have to click into each section to select my Delivery, Payment method, and Billing address each time. Please enable defaults for all of these based on last used OR if a user has only one address and payment method used, default to that. 2. Catalogue is not well maintained. For example: Color Wow is a brand that is not searchable via Categories. Product details, descriptions, and usage tips are no where up to par with Sephora US. I find myself going to the other Sephora app or TikTok to find better product images, swatches, and details because they are low quality on the app. 3. General navigation and performance issues: would be great if you could add to basket from the product tiles instead of having to click into each product. If I know what I want, just let me give you my money and go. App has been really slow lately, especially when loading product detail pages and adding to cart. Adjusting qty on the basket page also takes ages - where the qty selector works to remove an item from your basket (qty=0) but the Remove from Basket will throw errors and not work sometimes. 4. I have to click into each individual order to see the contents of that order vs showing it on the orders list. Also it would be nice to have something on the homescreen that allows me to quickly browse and add products I’ve bought in the past to my cart. Love the brand. Love that I can order from the app. Would love if you guys made some improvements to make the experience much smoother for your customers :)

I’m not sure if it gives you the stuff you order but the prices are outrageous people, go get the real app!

When I went to search up drunk elephant, and Summer Friday lip bomb it’s $155 and the actual price is only like 30 to 70 dollars the prices is so unreasonable just shop at Ulta or Sephora do not shop here! If I could give it to zero, I would

At the actual store everything is usually $16-$6? But these prices are to high I hate these fake prices you guys just want money. Because these aren’t the actual prices! Thirsty!!!!

I love Sephora but this app not so much the prices are so much more higher than the Sephora app the ordinary serums are about 12$ or 6$ and in this app it’s 30$ to 40$ and yes Sephora is expensive but if you go to the Sephora app it’s 6$ this is a SCAM

Everything seemed perfectly fine and I love the app but for some reason I can’t order Dior even if it’s in stock I just can search it whenever I do it says 0 results so Sephora please fix this🥲🤍🖤

I was trying to sign up for this app because the reviews looked good and I thought this was the real Sephora. When I got to the part to put my phone number in, I couldn’t because I could not find 908 (the beginning of my number) I do not recommend this app what do ever!

there are only two country options i am in the united states and it keeps saying i am im in Saudi Arabia??????

why did you taken 107 kd ? my bill was 103kd why the app do not gave me offers