Service Autopilot

The UI experience is awful, and cumbersome. Constant crashing. Navigating to the information you are looking for is incredibly difficult, and plan on several periods of waiting for information, as you try to navigate. Don’t even get me started on the photos. I would recommend searching for something different, especially if the rollout is to include users who may not be the most technically savvy.

It’s the slowest app out there. I’m constantly having my crews clean the app. Never helps. You want to put notes and pictures of the job so the crew can see them? Good luck! 9/10 the notes and pictures won’t show up on the jobs. Want before and after pictures? Good luck! The app will crash and the crews are still able to stop and start without taking a picture! How is that even possible when you’ve set it up in rules and rights.

I just started working for this company about 2 1/2 weeks ago, they use service auto pilot to check in and out of locations where we do jobs at. Since having to use this app every night I work for this company I at least have to download it maybe 3 to 5 times a week, SMH. Please get the glitches out of this app so I don’t have to keep downloading it every night, that I am on a job. It’s ridiculous.

Online sign-up was easy. We tried the software out for several months, and don't have any particular complaints about the product itself. We ultimately decided to end our subscription due to it not being a good fit for our company at the time. Canceling was immensely frustrating. There's no way to end your subscription either in-app or online; you have to call-in to customer service, which we did. By the way, the "click-to-subscribe, call to cancel" subscription model is illegal according to the FTC. Then, 4 months later, I discovered that Service Autopilot had continued billing us. Again, we called to cancel, and requested a refund for those 4 months. That didn't cut it for Service Autopilot. They requested another phone call so that they could again receive "verbal confirmation of your (cancellation) request," for "security reasons." Of course, at this point we'd already given them such at least twice. They also demanded that we fill out and return a cancellation form, though they were seemingly incapable of sending it to our simple gmail address. The form never got sent, but thankfully the billing was stopped. We still haven't gotten our due refund. Every time I get close, the customer service agent assigned to my ticket ghosts me. I will be soon serving Service Autopilot papers, out of principal. Shame on this company for it's deceptive, abusive, and parasitic actions against the small businesses of America. I'll see you in court.

Needs to minimize ui elements…previous app was minimal and easy to navigate versus this has horrid navigation for its menus and as well doesn’t support simple features like multi select of files or pictures…needs a lot of improvement

You can do so so much with this app! It’s amazing how SA let’s you run your business from your phone. Manage jobs, clock in and out, payments, plus sync everything back to the home office.

My job uses the app so I’m stuck with it.the updates are few and far between.by the time they have one available,the app is barely functioning.and support is non existent.right now i keep finishing jobs,closing them,starting another job,then going back and the other job is still listed.fix it already

Don’t use service autopilot unless you want them over charging your account with services you never agreed on. I’ve called 3 months now 2 of those months they said they would refund me which they never did. This time around this month I was hung up on. I was sent straight to voicemail as if I was put on a no call list. And they will not answer my emails. Good job becoming a multi millionaire by fraudulently charging all your customers.

constantly taking you to the wrong address when using map function

Very glitchy app. Luck to get a whole day’s use out of it with out having to delete and reload app. What are we paying a monthly fee for when the app doesn’t work?