ServiceDesk Plus | On-premises

Although it prompts to log into Microsoft, and fully clears MFA the thing just returns to the login prompt after successfully authenticating. Useless app.

Love the app but cannot believe that there is no audio notification available for runners. This is like having a phone that doesn’t ring but still expects you to answer it when a call comes in. Our IT department has tried everything and can’t find a way for the runners to get an audio notification. HELP!!!!

Pros: app is fast response. Cons: It takes far too many button presses and menu options to change ticket request details, pick up a ticket, close, add notes/reply. Notes and reply text entry fields do not allow auto spell correction. Push notifications are sent to users device while the user is the one making changes/actions to ticket items. I don’t need to see notifications for actions that I am currently making. I’m very well aware that I just closed a ticket. Very odd notifications behavior. Menu icons don’t make any sense considering the items in the menu. No global search option. App signs itself out occasionally, why? This is a very poor app considering such expensive software.

This app is a disaster!

I am unable to paste my password into the password field, also when will this app support saml login?

App is force closing when pressing request details

I can sign in fine through a web browser, but the app does not work. This is after the app working fine for a year after dealing with a recurring issue where the technician key had to be reset weekly just for it to work. I can’t sign in, but the app will constantly notify me of when tickets are assigned. It needs to be looked at, it is unusable in it’s current state and makes work harder.

The app stopped working after the last update

Can no longer attempt to authenticate. Says URL is incorrect when its loading these settings from the previous version

The buttons on the bottom of the screen are cut off and unusable on iPhone 12 pro and iOS 14.2.