SAML won’t work on iPad Pro
Although it prompts to log into Microsoft, and fully clears MFA the thing just returns to the login prompt after successfully authenticating. Useless app.
Downloads
Umsatz
Beschreibung
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
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The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
Screenshots
IT helpdesk Häufige Fragen
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Ist IT helpdesk kostenlos?
Ja, IT helpdesk ist komplett kostenlos und enthält keine In-App-Käufe oder Abonnements.
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Ist IT helpdesk seriös?
⚠️ Die IT helpdesk-App hat schlechte Bewertungen und negatives Feedback. Die Nutzer scheinen mit der Leistung oder den Funktionen unzufrieden zu sein.
Danke für die Stimme -
Wie viel kostet IT helpdesk?
IT helpdesk ist kostenlos.
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Wie hoch ist der Umsatz von IT helpdesk?
Um geschätzte Einnahmen der IT helpdesk-App und weitere AppStore-Einblicke zu erhalten, können Sie sich bei der AppTail Mobile Analytics Platform anmelden.
Benutzerbewertung
Die App ist in Thailand noch nicht bewertet.
Bewertungsverlauf
IT helpdesk Bewertungen
Something is missing
Love the app but cannot believe that there is no audio notification available for runners. This is like having a phone that doesn’t ring but still expects you to answer it when a call comes in. Our IT department has tried everything and can’t find a way for the runners to get an audio notification. HELP!!!!
Poor function, awful interface.
Pros: app is fast response. Cons: It takes far too many button presses and menu options to change ticket request details, pick up a ticket, close, add notes/reply. Notes and reply text entry fields do not allow auto spell correction. Push notifications are sent to users device while the user is the one making changes/actions to ticket items. I don’t need to see notifications for actions that I am currently making. I’m very well aware that I just closed a ticket. Very odd notifications behavior. Menu icons don’t make any sense considering the items in the menu. No global search option. App signs itself out occasionally, why? This is a very poor app considering such expensive software.
Unusable with a SAML login.
This app is a disaster!
App password field
I am unable to paste my password into the password field, also when will this app support saml login?
App is force closing when pressing request details
App is force closing when pressing request details
Incorrect Username/Password
I can sign in fine through a web browser, but the app does not work. This is after the app working fine for a year after dealing with a recurring issue where the technician key had to be reset weekly just for it to work. I can’t sign in, but the app will constantly notify me of when tickets are assigned. It needs to be looked at, it is unusable in it’s current state and makes work harder.
Missing features
The app stopped working after the last update
Latest update broke login
Can no longer attempt to authenticate. Says URL is incorrect when its loading these settings from the previous version
Bottom buttons cut off
The buttons on the bottom of the screen are cut off and unusable on iPhone 12 pro and iOS 14.2.
Store-Rankings
Ranking-Verlauf
App-Ranking-Verlauf noch nicht verfügbar
Kategorien-Rankings
App ist noch nicht gerankt
ServiceDesk Plus | On Installationen
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App-Informationen
- Kategorie
- Business
- Herausgeber
-
Zoho
- Sprachen
- Arabic, Armenian, Bosnian, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, Georgian, German, Greek (modern), Hebrew (modern), Hindi, Hungarian, Icelandic, Italian, Japanese, Korean, Lithuanian, Macedonian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Chinese, Slovene, Spanish, Swedish, Thai, Chinese, Turkish, Ukrainian, Vietnamese, Welsh
- Letzte Veröffentlichung
- 6.0.6 (vor 1 Woche )
- Veröffentlicht am
- Sep 28, 2011 (vor 13 Jahren )
- Auch verfügbar in
- Vereinigte Staaten, Vietnam, Kuwait, Vereinigtes Königreich, Ägypten, Russland, Saudi-Arabien, Kolumbien, Brasilien, Polen, China, Australien, Indonesien, Deutschland, Ukraine, Rumänien, Peru, Neuseeland, Norwegen, Niederlande, Libanon, Lettland, Nigeria, Malaysia, Mexiko, Malta, Philippinen, Pakistan, Portugal, Indien, Schweden, Singapur, Slowenien, Thailand, Türkei, Taiwan, Usbekistan, Südafrika, Ecuador, Argentinien, Österreich, Aserbaidschan, Belgien, Bulgarien, Bahrain, Belarus, Kanada, Schweiz, Chile, Tschechien, Dänemark, Dominikanische Republik, Algerien, Kasachstan, Spanien, Finnland, Frankreich, Griechenland, Sonderverwaltungsregion Hongkong, Kroatien, Ungarn, Irland, Israel, Vereinigte Arabische Emirate, Italien, Japan, Südkorea
- Zuletzt aktualisiert
- vor 2 Tagen
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