ServiceDesk Plus | On-premises

On-premises service desk app

Veröffentlicht von: Zoho

Beschreibung

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities.
Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.
Additional features
1. Review and approve service requests and changes from your mobile device.
2. Receive real-time notifications on request assignments, replies, and approvals.
3. Chat with end users right from the app.
4. Create custom views and tailor the app to your preferences.
If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.
Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.
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Screenshots

ServiceDesk Plus | On Häufige Fragen

  • Ist ServiceDesk Plus | On kostenlos?

    Ja, ServiceDesk Plus | On ist komplett kostenlos und enthält keine In-App-Käufe oder Abonnements.

  • Ist ServiceDesk Plus | On seriös?

    ⚠️ Die ServiceDesk Plus | On-App hat schlechte Bewertungen und negatives Feedback. Die Nutzer scheinen mit der Leistung oder den Funktionen unzufrieden zu sein.

    Danke für die Stimme

  • Wie viel kostet ServiceDesk Plus | On?

    ServiceDesk Plus | On ist kostenlos.

  • Wie hoch ist der Umsatz von ServiceDesk Plus | On?

    Um geschätzte Einnahmen der ServiceDesk Plus | On-App und weitere AppStore-Einblicke zu erhalten, können Sie sich bei der AppTail Mobile Analytics Platform anmelden.

Benutzerbewertung
Die App ist in Usbekistan noch nicht bewertet.
Bewertungsverlauf

ServiceDesk Plus | On Bewertungen

SAML won’t work on iPad Pro

weathermon.com on

Vereinigte Staaten

Although it prompts to log into Microsoft, and fully clears MFA the thing just returns to the login prompt after successfully authenticating. Useless app.

Something is missing

Shutterup on

Vereinigte Staaten

Love the app but cannot believe that there is no audio notification available for runners. This is like having a phone that doesn’t ring but still expects you to answer it when a call comes in. Our IT department has tried everything and can’t find a way for the runners to get an audio notification. HELP!!!!

Poor function, awful interface.

stevey500 on

Vereinigte Staaten

Pros: app is fast response. Cons: It takes far too many button presses and menu options to change ticket request details, pick up a ticket, close, add notes/reply. Notes and reply text entry fields do not allow auto spell correction. Push notifications are sent to users device while the user is the one making changes/actions to ticket items. I don’t need to see notifications for actions that I am currently making. I’m very well aware that I just closed a ticket. Very odd notifications behavior. Menu icons don’t make any sense considering the items in the menu. No global search option. App signs itself out occasionally, why? This is a very poor app considering such expensive software.

Unusable with a SAML login.

PSquared76 on

Vereinigte Staaten

This app is a disaster!

App password field

Atomadc on

Vereinigte Staaten

I am unable to paste my password into the password field, also when will this app support saml login?

App is force closing when pressing request details

cortes.dc02 on

Vereinigte Staaten

App is force closing when pressing request details

Incorrect Username/Password

Runesmite on

Vereinigte Staaten

I can sign in fine through a web browser, but the app does not work. This is after the app working fine for a year after dealing with a recurring issue where the technician key had to be reset weekly just for it to work. I can’t sign in, but the app will constantly notify me of when tickets are assigned. It needs to be looked at, it is unusable in it’s current state and makes work harder.

Missing features

Zmatadore on

Vereinigte Staaten

The app stopped working after the last update

Latest update broke login

MyNameIsFrankButImNotAlone on

Vereinigte Staaten

Can no longer attempt to authenticate. Says URL is incorrect when its loading these settings from the previous version

Bottom buttons cut off

Vortexmike86 on

Vereinigte Staaten

The buttons on the bottom of the screen are cut off and unusable on iPhone 12 pro and iOS 14.2.

Store-Rankings

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Kategorien-Rankings
Diagramm
Kategorie
Rang
Top Kostenlos
133
Top Kostenlos
416
Top Kostenlos
495

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App-Informationen

Kategorie
Business
Herausgeber
Zoho
Sprachen
Arabic, Armenian, Bosnian, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, Georgian, German, Greek (modern), Hebrew (modern), Hindi, Hungarian, Icelandic, Italian, Japanese, Korean, Lithuanian, Macedonian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Chinese, Slovene, Spanish, Swedish, Thai, Chinese, Turkish, Ukrainian, Vietnamese, Welsh
Letzte Veröffentlichung
6.0.6 (vor 1 Woche )
Veröffentlicht am
Sep 28, 2011 (vor 13 Jahren )
Zuletzt aktualisiert
vor 3 Tagen
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