Singapore Airlines

Fabulous service, quick efficient check in, great flights

Great experience with app use. Simple and easy to work with.

I had a trip book to go to Thailand via Singapore . Booked 8 months out. But unexpectantly needed to change my flight which included another flight to Turkey. I had no end of trouble but after hours of discussion we managed to get the flights changed. So out of 5 you get a 1 star. Moving on every thing else went well . But the food and wine was average for a premium Economy seat. But the service I found to be perfect so a 5 out of 5 for that. All in all the airline needs a big shake up. Service And Value from the booking side . Start there. After all I did spend over $20 k NZ on that trip.

Easy to connect and quick response to information with ability to change if we required.

I must say i have travelled with numerous airlines all over the world but Singapore airlines has the worst after sales services and takes the longest to get any refunds so please keep this in mind

Hi Guys. Can it really be that hard in these interconnected times to organise 2 old friends to sit beside each other ? Singapore - Phuket was a completely different row for us. Phuket- Singapore - Auckland, there is no way to organise seating beside each other using either app. I tried all this stuff before we even left Auckland. Both airlines say ‘please see the other airline’. I have the apps for Singapore Air and Air NZ of course, but feel a bit stuck with this situation. Please be more of a Star Alliance and communicate with each other a wee bit more. Individually you’re both fantastic airlines but this doesn’t help either of you to be honest. Best Regards Craig D Page.

The app is easy to use and customers contact is quick…shame we cannot see past flown flights on app

First Class

Singapore airline cancelled my flights last minutes by mistake and offerred no alternative flights. One leg was cancelled 48 hours before departure. Two legs were cancelled 3 hours before departure when my friend was in mid air, 3 hours from landing in Singapore. I had to buy new flights from Brussels to Wellington and it has costed me $6500. The original flight costed me $4200. I called customer service, was on the phone for 3 hours. And they hung up on me. I have the recording proof and evidence of how the itinerary was cancelled by their mistake. The person on the phone blamed it on me and didn’t take responsibility to correct their mistake. I asked for a case number and a copy of transcript and recording so I can keep the records because they refuse to admin their mistake. She said she would and I haven’t not received any case number. It has been a month and a half. I still haven’t received any apology or any refund. And it has been 1.5 months back and forth asking for refund. My flight booking reference is RI9YEC for your internal investigation. Terrible customer service. Will not use them again or recommend to anyone.

This has been our favourite flight ever…