SmartTub®

For an expensive app, it is very basic. You should be able to remotely turn off the spa, change the heating and filtering times. All of this would help with making the spa more sustainable and take advantage of fluctuating energy costs.

Please help Red banner code 9 and CMD What does this mean and how do you fit … support not replying

The app works maybe 35% of the time. The other 65% it just tells you that it “timed out talking to server. Please try again”. All but useless

The help desk that responds via the email built into the app says ‘all error codes cleared, everything ok’. However the app keeps reporting “Your tub is offline”. And help response is slow. Over priced buggy system!

$30,000 hot tub, you would think they could get a decent app. “Can’t talk to the spa right now”. Typical.

This app was great when I first got it and was on the free introductory membership. Since I paid for a long term membership it has been terrible. The connection times out or reports an error. I have to logout and log back in or delete the app and reinstall to get anything to work. That’s just a short term fix and only works for a few minutes before you have to do it all over again. Very disappointed in the current experience for the $$$.

Recently purchased a Thermospa and got it connected about 3 weeks ago… App worked for about a day… Now it’s useless… So much for a free years worth of service…

Hadn’t paid attention to it all summer, but what happened to Apple Watch support? Can’t bring the iPhone into the run to control things, but I was able to use Apple Watch. Now that it’s hot tub season again, wondering why Apple Watch support was removed from the app?!? What do we need to do to bring it back?!?

I would love if this app worked, but I can’t get past the serial number input screen… the app just spins and spins

The app is ok in general. However, I just went to open the app on my Apple Watch and it is gone and the App Store listing no longer shows one is available.