SmartTub®

Connectivity via WiFi should be free. The UI is really poor, and the schedule doesn’t work.

Half the time the connection is not there. I have no problems with any other internet connection so I blame the app. I can’t do anything on it most of the time. And I can’t find anywhere clear directions as to what settings should be at.

Great Customer Service and app provides great monitoring and adjustment for APC if needed via cellular network.

Installation was a breeze and is super user-friendly. I live in a cold climate and love the convenience of just grabbing my phone to check on our hot tub anytime, day or night. I also use the app to control the lights and jets before we head outside to soak. It’s really handy to have this control. I highly recommend the app and subscription service!

This seems like a great app so I can manage things when not at the house but the fact you are required to pay a yearly fee to have cellular communicate is crazy. I live in an area where cell is not good and we cannot get the tub to connect or stay connected. I was not told that it can also hook to WiFi which I have fiber and it works great but this is suppose to be for “back up” they say. So I have to pay a yearly fee for a cell connection that does not work, I have WiFi available that there is no fee that the company is paying for but they say you have to have the cell plan. Also was told the first year was free but turns out only 6 months. Need to have a cell version and a WiFi version. I’m ok with paying some fee but not to pay for something I cannot connect to. Most likely will not renew and have to find another way to manage tub.

Brand new Jacuzzi swim spa. This app does not work at all. It either says that communication with the server took too long, or that you need to log out and log back in. Either way, a totally useless app. I have a year-long free subscription, I can’t imagine ever paying any money to use this app. It is absolutely useless.

The app is well laid out and easy to use. It’s also generally reliable. Does what it needs to do. Would be 5 stars for me except they seemingly have dropped Siri Shortcuts for who knows what reason. This takes very convenient functionality away especially when your submerged in water and you have your watch very helpful. Can you please bring it back?

This app was great when I first got it and was on the free introductory membership. Since I paid for a long term membership it has been terrible. The connection times out or reports an error. I have to logout and log back in or delete the app and reinstall to get anything to work. That’s just a short term fix and only works for a few minutes before you have to do it all over again. Very disappointed in the current experience for the $$$.

Recently purchased a Thermospa and got it connected about 3 weeks ago… App worked for about a day… Now it’s useless… So much for a free years worth of service…

Hadn’t paid attention to it all summer, but what happened to Apple Watch support? Can’t bring the iPhone into the run to control things, but I was able to use Apple Watch. Now that it’s hot tub season again, wondering why Apple Watch support was removed from the app?!? What do we need to do to bring it back?!?