SplashID Safe Password Manager

1. Product has severe bugs such as changing your e-mail in offline mode permanently blocks access to your data with no ability to recover. There are no warning messages and user's are expected to have read documentation like in thr 90's to know that. This is important if you didn't want your information on the public cloud. 2. In offline mode, your master password appears to be sent to their server and is used for login on the web. Even though your records are offline, your master password is there. 3. After contacting customer service, about buggixing (1) they refused to fix or help with recovery. 4. Customer service mentioned their platform is too old to fix. 5. Corrupt records have and may randomly occur. 6. Possibly cheaper and more effective to use the "lock note" function in Apple notes. 7. App startup speed is slow. 8. Many other way better products on the market.

Issues have dramatically increased on SplashID ver 8.4.2. To the point that it will not open and more recently changed my password without my involvement. I literally had to use a third device and disable the internet to open it and change it back to my original password. Additionally, the data and icons keeps duplicating as. Well as changing the icons to unselected ones. Worst, no matter how many times I delete the duplicate files and icons, they get worse to the point where I’ve had 4 identical files with different types and categories. It’s like it has a growing rash. I strongly recommend that you avoid this version until it is fixed. As for version 9, the major issue is the infestation of duplicate icons. This is caused when you might have several credit cards from the same store. It will create a n icon for each duplicate type of file. The worst part is the time required it takes to open the app after you enter the password/verification code. Especially when you have poor internet service.

I’d been using SplashID on my iPhone and Mac for fourteen years (one of the developers was a neighbor), and for most of that period the company seemed functional. Now I strongly recommend checking the Better Business Bureau web site for the complaint against them which the Bureau upheld (though “ransomware” may be an exaggeration.) My recent experience has been similar to the complainant’s. The company seems to have failed to deal with denial of service attacks, and my app has stopped syncing, with symptoms _different_ from those on their web site’s support page. (‘“Loading” spins for a while, nothing happens, then it says “Updated” for the current time.’) Their remaining support person has no knowledge of networking and inadequate writing skills; as other reviewers here have noted, he usually just sends an auto-reply. I was able to work around that temporarily by cc’ing their feedback address, but even the non-automated responses merely offered to re-do the whitelisting which had already failed. When I pointed this out in block capitals and orange letters, and pointed out that he hadn’t even asked for my network setup, I got an incoherent response. One possible interpretation was that I’m not allowed to have an Ethernet connection on my Mac (in addition to the WiFi router I’d been using successfully with SplashID for years.) When I asked for clarification, and then escalated to their Business Development address, I stopped getting any response at all. This was once a good product; I liked the ability to synchronize locally rather than trusting the Cloud. I’m sorry to see what’s happened to the company. Later: I experimented with various interpretations of Ram’s instructions; nothing worked, and I still have not gotten a response. I’ve reported SplashID to the App Store, and I suggest others who are no longer getting support do so as well.

Last week my SplashID app stopped working. I could log into the app but when I selected a record to view a pop-up window appeared for me to Subscribe or Restore Purchase. I renewed the subscription through Apple subscriptions immediately yet the same pop-up screen continues to appear. I reached out to customer support over a week ago; they are unable to resolve.

I used to love this app. It was really great and had lots of customization features. Paid for lifetime membership for mobile devices and laptop so was able to sync between mobile phone, tablet and laptop. Lately, it has been horrible!!! Files spontaneously deleted or changed so that many was unusable. Sent email to support a few weeks ago and only received auto reply. In the meantime, I’ve had to go through and correct files or enter new and then download so when it corrupts I have a hard copy. If not corrected soon I will ask for my money back and find another password app.

I've used SplashID on my Palm and Blackberry. Been using it for over 2 years on iOS. Everytime splashid is upgraded, I end up with entries with garbled text. Now I have lots of entries with garbage. This is unacceptable, especially for an app that is supposed to keep your data safe. update: 7.0.9 is full of bugs. Can't edit entries- no save button! Doesn't display correctly on iPhone 5 neither.

I’ve used this for years and now it’s freezing. It does not launch unless Itey repeatedly. I emailed support but no response.

You just have to pray that it won’t get stuck on the loading screen. It’s not very reliable on accessibility readiness.

I’ve been using Splash ID since they started. Over the past year there are nothing but problems. Icons getting changed, data entered vanishes, records entered disappear, and the latest is it takes several minutes for the app to open if it even does. Save yourself some frustration and look for another password provider. Their customer service is seriously lacking and they don’t respond to service issues reported on their website. I am beginning to research new providers because Splash ID is unreliable.

This app is basic but at the very least I thought that would make it secure. Recently I attempted to sync over WiFi to my computer and the app (rather than syncing) deleted all of my data on my phone. There’s no support line to call and from what I can tell there’s no way to get the passwords back. I like the WiFi sync option but not being able to rely on my passwords even being there when I come back makes me feel the need to use proton pass or Enpass instead. Update: support was quick to respond over email, but the solution was to revert to a previous backup of my phone which was not ideal.