Starbucks Hong Kong

American Express cards are not accepted as payment in this app, unlike at the stores themselves. Also, getting the authentication email when creating an account for those who don’t have a Hong Kong number is a pain. It says the email was sent, but I never receive it. And yes, I’m not a dummy and checked my spam box.

Misleading promotions campaign, repetitive logins and failure to complete a transaction that just leads to agony and wasted time. To be honest this app definitely qualifies as trash, especially when an great American brand backs it

This app just gets slower and with more errors on every update. It is now to the point of almost being unusable. When I place an order online, the cart doesn’t update with the items by the time I get to the payment screen. So I have to find my way back, order again, then navigate in and out, to get back to change the quantity back from 2 to 1 before I can pay. At one outlet at City of Dreams in Macau, payments haven’t worked in months as all orders just show pay order fail. This app is just a mess now, it used to work great until they decided to rebuild it.

I drink oat milk. Oat milk has been an option in store for years. But yet, I can’t order it in the app. So all mobile ordering features are useless. Takes forever to load my payment QR code or consistently logs me out.

This app used to work but then it was updated and became slow, unresponsive, and prone to crashing. I don’t understand how they let the update stand to make it worse. Do they not want people to order ahead. Whoever Maxim’s hire to make this app should fired.

I can not browse the menu If don’t top up a Gift card first :(

Nothing more to say. Needs a complete and total re-write, nothing works properly.

wanted to review historical transactions for claims purpose, not loading at all :)

Cannot add money to the starbucks card, loading time is too slow. Kicked out of the app multiple times. Basically, impossible to order through the app. Sbux HK “revamped” the app a while ago, and guess what IT GOT WORSE—blows my mind to know there’s another level of sucking to the already low standard set by the previous app. It is not hard to create a decent app, whoever is responsible, go find yourself another job.

If I had an option of zero stars I would give that. Options don’t work so is very annoying. Also, the way the rewards program is set up it is just designed to make you spend more money. You can’t even get your usual drink, unless it’s the smallest size, without having to pay. If there were other options near where I live I would forget about Starbucks. I have used the Starbucks app in the US and it is much better. Forget Starbucks unless it’s the only option and probably best to just make your own.