Style Theory

DO NOT USE THIS APP! This app is very hard to unsubscribe and has many stringent rules. For example, you cannot stop a subscription for next month when using services within the current month, customer service does not assist you with the tasks, and charge 120 dollars for a missing paper box used to deliver clothes it WITHOUT TELLING YOU in advance the paper box must be returned

I have been using Style Theory for the last 3 months and I have never been happier using a fashion app! This is definitely an app for those who would like to be fashionable, up to date but on a budget. It is also perfect for pregnant ladies like me who is growing monthly in size. I can switch clothes for daily uses and events . The only down side is that they don’t have one day delivery service meaning that you have to wait for the next day after you return your box to order for the next one. Highly recommended for all ladies !!

Been using Styletheory App for half a year now. Could tell the improvement done to the app from month to month. Fave feature is the personal curation feed. It helps browsing through the myriads of clothing options so much less daunting for me. The chat feature is also in built in the app. Instead of the typical web browser only chat function. I use the chat feature at least once a month to clarify some issues. Amazing customer service btw 👍🏻

Exceptional service, great care, and a lovely selection of bags. Couldn’t ask for more!

I have been using Style Theory for over a year now and so far it always exceeds my expectation! Love everything about it. The delivery/return process are hassle-free and very easy to manage. Everything can be checked through the app. 💯💯 I’d love to see more items from my favorite designers like Keepsake, Talulah, Alice Mccall, Cameo and Finders Keepers in the future please!

To the degree that the service is unusable

I love the idea so i subscribed but unfortunately the UI is very bad. Nothing loads properly, app force ends abruptly, won’t work at all on cellular data... it’s very disappointing that i can’t even browse through clothes when the purpose of this app is choosing clothes.

Been trying to download the update as the app tells me to but it brings me to Apple store where there is no update to be had. So I can’t do anything in the app. For clothes options, not much for expat bodies available. Most items are small and medium. Large items are rarely available and I haven’t been able to order any XL sizes.

Every time I open the app I must update. You don’t need so many blocking updates. You can make them optional/skippable unless it’s a critical security patch please. Or you could be a bit more transparent about what you are updating each time Also the app often crashes when you are busy browsing clothes. Please fix that I tried redeeming for an extra item and it launched a chat. Why do I need to speak to an agent to redeem something? It’s shady, it’s a dark design pattern. Please don’t do that. Same with cancelling subscriptions. Not everything has to go through an agent Great job to the service team and the general customer experience is great but the UX is lacking at times

The app is EXTREMELY buggy. I face issues literally almost every time I use your app (80% of the time). Either the app is crashing or some delivery issue. There’s always something with your app and service (not in a good way). I recommended Styles Theory to my mom to avail the referral promo and even my mom experienced the same issues. For me, boxes go magically missing, doesn’t allow me to swap even though I still have so many boxes due to app glitch, doesn’t allow me to cancel delivery due to app error, have to wait long time for customer service to get back to me and by then the outfit I want to rent is gone. In addition, the selection of outfits are the same most of the time (which is ok, but you promote yourself as a platform that allows customers to try on different styles, but how to try different styles when your selection is always the same), even so most of the time the outfits I am interested in are not available or no size (which makes it even more limiting). My mom has since unsubscribed to your service due to all this issues and the only reason I have continued is because I thought of giving this business model another chance and see what new things Styles Theory can come up with but after 2yrs subscribing, very disappointing. No innovation, no new things, but what’s worst is that customer experience and service offering is becoming worse. Customer experience is terrible. Outfits that are unavailable are still being recommended to me by the app, which wastes my time looking just to find out that item is not even available for rent. Due to all of these reasons combined, I accumulated X number of boxes that I can’t even properly utilise. Yet Style’s Theory keeps deducting monthly subscription payment from my account as I won’t be able to utilise any of the boxes if my subscription is paused. I am trying to use up all my boxes and will be unsubscribing asap. NOT WORTH PAYING FOR STYLES THEORY SERVICE EVERY MONTH unless management does something to fix your buggy app, improve user experience and increase selections.