Subway - UK & I

Slow to load, poor interface, regularly crashes, stuck with an order in a basket that won’t load for me to place the order nor will it load for me to delete it from the basket that’s making it completely useless at present

The app is completely useless when it comes to using it to place orders. Continually erroring when I’m trying to go to basket after adding the items I want. Repeated the same steps around 4 times and it simply doesn’t work. How is this sort of thing not tested?

Rejects every card I have. Always. Never changes. Just tried again after months of ignoring the app. Same issue. Four cards.

Keeps crashing whenever you try to redeem a reward - if you don’t want customers to use the rewards then don’t put it there. It’s so cheap to put some rewards every now and then but got error when try to check out.

For days now I haven’t been able to log in. Either says my password is wrong, or an error has occurred. Try to reset password and the email with the code takes ages to arrive and won’t accept when entered. Must be missing out on so many points. No point having an app that cannot be used

After moving to the new app, my old account can’t be used anymore. It keeps telling me that I’m not in the same country and forcing me to log out. Then I register a new account. But every time I add a sandwich to bag, it will tell me that something went wrong and keep asking me to push the “refresh my bag” button. If you can’t maintain a new app, why you decide to drop the old one?

I use this app as a guest but now I have to sign in😡

Updated app today to place order. Ok for first 2 items but then it doesn’t let you get into the basket to checkout. Deleted app & reinstalled. Same happened. I was out at the time so did same again once I was home and tested it but the same again. Got message ‘something went wrong’ refresh or try later but it just gets stuck. Makes it impossible to order confidently from so very disappointed today.

The reward always bugs and says “error please add missing item” rubbish

App is so buggy and does not work and I never have been able to get it to. When I go to pay it says the operator has declined on every card I try. And it doesn’t let me view the bag this is before and after the new update. I have deleted this now. Sort it out Subway!