Support by Sony: Find support

Why would you make this app if you can’t even use live chat?

The BlueTooth speaker sounds great, but the retail outlet doesn’t offer repair services. The Geek Squad let me down.

Someone at Sony (and Denon, Panasonic, etc. etc) needs to take Library Science 101. Organizing and presenting research materials properly is simple, and the methodology has been in use since printing began. Videos are fine for some training purposes, but ridiculous as reference materials. For centuries, users have been able to find the exact book or paper they want in libraries with hundreds of thousands of books using the card catalog. If I'm looking for one book, I don't want to waste time wading through a bunch of material about the author's grandfather or his hobbies. Disks replaced spools of magnetic tape because they gave the user random access. Videos are sequential, can't by nature be indexed, take longer than reading, and are cluttered with irrelevant information. A reference is the simplest kind of one-to-one flat database, organized in hierarchically logical manner, indexed in whatever manner makes sense. Computers have brought huge improvements, but the purpose and logic are the same today as they were 3,000 years ago. This app's ability to retrieve and update the latest information is a huge plus, and the interface is clean. But it still hasn't reached the sophistication of a system found in any high school library. Surely Sony can reach that bar.

This app could have real potential to help a person understand a Sony product, but falls short. If I find the answer to a specific question, I can’t tag the article as a favorite; I also have no way to forward the article to text or email! Sup with that? Why cant I print an article? The creator of this app has the answers to many questions, but has dramatically limited the method in which the answers can be used. The app has potential, but falls way short.

This update broke the app. It’s no longer possible to add products to the app. They are not retained on the products page. SAD

Good app with lots of helpful info but when you add a new product you get a slew of older messages. There needs to be a way to mark them all as read.

Uma porcaria para fones que só aceita bluetooth

I went through the trouble of adding my projector and the information if feeds is irrelevant to my device. It fed 3 messages and only one was close to relevant to my projector. Not sure this app is useful at this point. I’ll keep trying it for another few weeks just to see where it goes.

It does not rotate. Crashes. Says it cannot find pages. And, perhaps worst of all, shows products I do not have.

I haven’t found anything here that isn’t on the website. Both or which are lacking.