The Times (ROW Legacy)

Comments haven’t worked for me for 2 weeks now

Installed the app and subscribed, but none of the subscription content works. Cannot login and clicking restore app purchases crashes the app. Frustrating as my wife had similar issues Install app -> subscribe -> subscription successfully processed -> open app -> asks me to subscribe again -> click restore purchase -> app crashes and closes, no error message

I feel like the new design was implemented by people who don’t use polygon, it’s virtually unusable now. Monotone colours, weird typing feedback/response and the answer list now requires scrolling?! How did this ever pass QA and testing?

I'am just happy being able not only to read the paper every day but also to having acces to the magazines on sunday.

I have never been able to view comments on the app. It’s pathetic. My app version is the live version, not classic, and I’m using the latest iOS version. This should have been fixed years ago. There have been comments on Reddit and the Apple App Store for years yet the ToL refuses to fix the problems. I’ve cancelled my subscription because of it. Why should I pay for an app I can’t fully use?

The writing is excellent but the app is not accessible. It needs to have AI generated audio for every article similar to WSJ and Washington Post so that the app is accessible for those with disabilities. There is no good reason not to make this necessary upgrade so the news is accessible to all.

Perhaps the worst functioning app I have ever used. Constant requests for log ins. Once I log in there is an endless loading loop. I canceled my subscription even though I enjoy the news coverage and writing.

Can’t subscribe to (or unsubscribe from) newsletters, registration appears to fail (but actually doesn’t), support chat doesn’t work… not a great experience for a new subscriber.

Ability to read up on British news whilst living in the US (I’m British) from a reputable and mostly impartial source is a god send, not to mention coverage of sports and motoring news and opinion. I just wish I got notifications for news stories (all notifications are on for it but I don’t get any…) Solid 4/5✨

Comments haven’t worked for over a year — they briefly load and then vanish.