Urgent Complaint Regarding Login Issues and Lack of Support Response
I am writing this message with utmost frustration and disappointment regarding the issues I am experiencing with your app, compounded by the lack of adequate support from your customer service team. I have been a loyal user of Tinder, but my experience has been severely compromised due to a technical issue that has left me completely unable to access my account since switching to a new phone. Upon attempting to log in on my new device, I was repeatedly faced with the message stating, “Carrier not supported.” Let me emphasize that I have neither changed my phone number nor my carrier, yet I am blocked from accessing my account. The app only provides a single login method, and without any alternative options for account verification or login, I am completely locked out. What makes this situation even more frustrating is the response — or rather, lack of response — from your customer service team. My concerns have been repeatedly brushed aside, with only generic, copy-pasted replies offering no solutions or explanations. I expected more from a company of Tinder’s reputation and am deeply disappointed at the lack of willingness to address this issue meaningfully. I demand that Tinder provide a solution immediately, such as an alternative verification method or a direct fix for this “carrier not supported” error, especially since my carrier has not changed. I urge you to review this complaint and respond with an actionable resolution. This is not the level of service one should expect, and I trust you will treat this matter with the urgency it deserves.
