Trip.com:حجز الطيران والفنادق

This is one of the worst booking experiences I’ve ever had. I paid in advance for additional luggage through Trip.com. When I arrived at the airport, the airline clearly confirmed that no extra luggage was added to my booking, even after I showed them the Trip.com receipt. I was forced to pay again at the airport. I contacted Trip.com after the trip and provided all receipts and proof. After dragging this out for over a week, they came back refusing to refund me, using the excuse that they “couldn’t reach the airline to confirm.” I paid Trip.com for a service they failed to deliver. I was double-charged, wasted time, stressed at the airport, and got absolutely no accountability. This feels like a straight-up scam: they take your money, don’t deliver the service, and then hide behind “we couldn’t confirm.” Avoid Trip.com at all costs. If something goes wrong, you’re on your own.

كانت اسوأ رحلة حجزتها عبر تطبيقكم ث و بقينا في المطار لا نعرف ماذا نفعل !! ..خدمة عملاء سيئة للأسف

It’s like using services in 2001. This app doesn’t share ur details with airlines bcz of which once I was not able to fly and had to return home. Second time which is today, they again shared their details with the airline and I was not able to book fast forward service. Also they used their Sudan agent Id and airline was asking me to pay in SGD instead of AED. WORST APP AND SERVICES. Wish I can give zero stars.

Highly not recommended this app

Flight was delayed and it’s was clearly mentioned in trip.com app that if I cancel my flight before departure, it will be 120 AED deduction only And because the flight was delayed, it should be a fully refund Because that was not my problem. If flight was delayed. I canceled my flight before three hours of departure and when I saw my cancellation request has been canceled when I try to talk with customer support they said that I need to pay 270 AED for cancellation request and 55AED for service charges. I tried to explain with the customer support agent that it was mentioned in the app so this is not my problem. But they still keep saying that I will be deducted 270 for cancellation fee +55 AED for Service charges. I sent them screenshots what they have mentioned in the app, but still everything useless. I will suggest to stay away from this app and book your flights or hotels from other application.

Very convenient app I love it

If unfortunately happen miner mistake they ask big amount for solving . But diarect flight costomer care not asking any fee for small correction

They issue fake tickets which are invalid and airport checkin counter says there is no ticket in your name

My sister has lost her passport and after calling them many time they didn’t agree to change the flight because it was non refundable but they should have an emergency case solutions. It’s already stressing us. We have contacted embassy and they are trying their best to find solution but no good luck from trip.com. This is the our last time with them.

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