Videoleap - AI Video Editor

Simply the best !

I am absolutely disgusted in this app. I downloaded the app, tried it and noticed it was not for what I needed so I immediately cancelled the free trial that day. They still somehow managed to take a recurring payment of £14 a month. I have clear proof in my apple subscription history that I never chose to keep the app. Now I have had to cancel my bank card which is an absolute faff. Customer support ignored my query and just said I did purchase it i have clear proof i didnt.

I feel scammed by this company. I signed up for a trial if I think 48 hours only, during which time the video I tried to make was not possible because I kept getting a “we’re experiencing a high volume. Try back later” message. During that time my phone broke as well (probably unrelated to the app) but when I got a new phone the app wasn’t on there. So I had no way to cancel my subscription. And I assumed it had just expired on its own. I quickly learned I had been charged a full year’s subscription and even more quickly tried to contact the company to request a refund as this was an accidentally subscription and a very heavy price to pay for a mistake that was largely technical. They never responded and never refunded me. I have not made a single video with video leap.

Was good app / value for money but remove functions and then the projects you work on are there but buffer to open, the tile for the project is blank all you have is date stamp- this app was better 6 months ago what every update or upgrade they do makes the app worse than the last edition.

I’ve been using Videoleap for a long time now and we bought the subscription. It was around £60 at the time. However, I’m using a 5th generation IPad Pro to run the app and I can’t figure out if it’s just a lack of storage space or a fault with the IPad itself but over the last couple days I’ve attempted to open the app, it shows me the logo and then crashes! I would appreciate if you could look into this as A LOT of projects and really the main reason I use my iPad is because of this app!

I’ve been using this app to edit things from instagram content to TikTok to even YouTube. I’ve been using it for around 2 years and I’ve had nothing but CONSTANT PROBLEMS throughout the app and using basic editing tools. £10 a WEEK!! For a subscription to use an app to its potential and it still can’t even function using basic editing tools is shocking. My friends who also edit content daily have had the same issue. Awful app which is RIPPING PEOPLE OFF.

I create videos for a living and have been using Videoleap for the past few years. The past months, some very annoying bugs have been introduced that haven’t been fixed in recent updates. For instance, when I add a video to a project, when adding subsequently a second video or deciding to replace it, it doesn’t go back to the folder with all my videos that I have created for the project, it goes into ‘Recents’, so I have to look for the folder again and again if I decide to add one video at a time. There are many little things like this that have significantly slowed my work down. I reached out to support clearly outlining the issues and they pretend not to understand. I sent a screen recording done with my iPhone and Jiji is saying he can’t open it, sending me a guide on how to do a screen recording on my iphone (again, I do videos for a living!). They want to compete with CapCut but unfortunately there is no competition, save your money and use CapCut which has no such bugs. In addition to this, when I switched phones all my projects disappeared, as in they are there but don’t open (I am a paying customer).

Cush

give me back the money your stupid app has been leeching out of my account without my knowledge. you owe me a lot but i want the 70 quid drawn out today. i cancelled the subscription immediately when i saw it, and it says that the subscription will suspend by november???? if you draw any more money out of my account from now until then, i will be forced to review legal options. i have gone to the refund form through apple and your app doesn’t show up. don’t buy this app. it will just steal from you, and if you look, there are plenty of people reporting scams posing as ‘videoleap’.

Use this app on a daily basis for editing videos but over the past 2 weeks it has taken a long time to even load it up. Today I’ve reached a breaking point as the app has decided to keep crashing before even loading and I’m missing my deadline just trying to get the app to work. Is there a fix, I’ve updated and deleted already.