Virgin Active SA

I deleted the app and reinstalled it now i cannot reset my password as the app does not respons

Get an app designer that knows how to code properly. This app is rubbish. Slow, unresponsive and inaccurate. It does not reflect the correct rewards, timetables hardly load and is a waste of time and money

Writing my first ever app review because I’ve never used a worse one before. I do not receive any rewards despite going to the gym regularly and calling the help centre twice (my email went unanswered). My husband doesn’t have this problem, though, and no one seems able to explain why. I also don’t understand why the app has to be uninstalled and reinstalled, instead of pushing out updates. Bottom line: don’t roll out apps that don’t actually work and make promises to customers that you can’t keep. You’re wasting everyone’s time.

This app is useless. Went to gym 3 times this week and the app only recorded 1. So no reward again for me this week. When I queried at the reception I was told I could use my card or the app and it really makes no difference because it still doesn’t record my entrance and exit. The lady said I’m not to worry they come back to me, but by the time they do the reward has expired. My history shows my expired rewards! The lady then said she would log a call. FIX IT!!!!!

Been to the gym almost every day since I joined. Check in and then check out when I leave. A single time the app registered my attendance for rewards, otherwise never. Please don’t push technology and a rewards program on your members if it doesn’t work, just makes people frustrated and angry at your brand!

Rewards are not uploaded. Gym visits not logged. Now I can’t access other club timetables to book weekend classes. POOR

The worst app ever.

Overpromised and underdelivered. This is terrible execution of a highly marketable feature of the gym. My rewards don’t show up each week even though I complete 2 or more workouts at the gym (which reflect in-app). My sprint goal resets to zero at the beginning of each new week even though it should be cumulatively ticking upwards. When I speak to the club staff they say it’s a known problem that many like me are experiencing. Let’s try again VA.

Terrible app Not able to reset password Not able to rejoin Not able to choose club o wifi or Mobile Thanks for nothing

Been trying to login to this app for weeks. Resetting passwords, restarting app etc. don’t work. Frustrating!