Virgin Voyages

Given this app is crucial to being able to enjoy your holiday this app needs work! Onboard experience is all managed via the app, so give how temperamental it is it can cause frustration. About to board my third VV and hands down this is the worst part of the whole VV experience.

You can make yourself a cup of coffee whilst the app is looking for the next shore destination. I am also still waiting for the second part of my trip to appear more than 2 weeks after confirmation of rebooking by their Australian agent. They also use their own abbreviations for ports which make no sense to anyone else. This app is supposed to make my life easier on board?? Come on, join the 21 st century.

This app frustrated me so much that I was in tears. What could potentially be a lovely experience was spoiled by an app that kept crashing and did not deliver. If all info is in the app then it must function properly. Sailor services can’t just pretend that it’s all OK . It’s not OK . It’s diabolical.

All I can say they must have gotten a kid from high school to develop this app ….BBBBBUGGY For a big company…UNBELIEVABLE DARE YOU TO ASK Richard TO USE …..100% sure you will not

The app and The Band make travelling with Virgin Voyages a breeze. Contrary to most reviews, I didn’t have any issues with the app - it worked almost perfectly with only a minor bug found when viewing restaurant menus (it would randomly close the menu). Booking restaurants (with others in your wider travelling group), requesting immediate house keeping or service desk help, keeping an eye on your expenses, as well as viewing real-time notifications and entertainment schedules makes it highly useful and frequently used throughout the cruise, with little need to interact with staff.

This app constantly crashes we book the restaurants on land. It is horrible to use

Very unimpressed with this app. They want you to use it for all your cruise bookings etc. all it does is crash and ruin your cruise as you spend time trying to rectify the issues with sailor services. We made dinner bookings that disappeared. We bought a bar tab that showed up on embarkation. By the time we got to our room it had disappeared. Took us 2 days through sailor services to have it reinstated. Don’t even get me started on how rude and disinterested sailor services are 😑

Unfortunately profits before services. This app is completely useless. 👎

Could be one of the most problematic glitchy apps I’ve ever used appalling.

Poor functionality. If it actually worked, it would probably be okay. Had so much trouble initially and now that it seemed to be working it just goes to a blank screen when I go to book dining. 🙄 If I could rate it less than one star, I would.