Airtouch 4

This system is really out of date and every time you open the app it has to find and connect to the console. The console has an entire tablet to run it, but it seems to lose connection all the time. It connects to Google home kind of, but not smartthings or anything else.

Needs update with plus and minus buttons for the temperature control instead of a slider. App very glitchy.

Why can’t my mobile app receive notifications about high temperatures recently?

Without doubt the worst app I’ve ever used. It’s ugly, poorly thought out and constructed. It is also unbelievably slow, I press a button to turn on a zone and it takes 4-5s for the ui to update. And then if it’s on cooling it won’t ever shut off, regardless of what the detected temperature is. On heating it shuts off but not on cooling just wracking up expensive electricity bills. Avoid this at all costs. Why version 4 is this bad is beyond me.

Useless app. Never connects when out of wifi.

I have followed the troubleshooting steps but my new iPhone 14 cannot connect to our AirTouch4 unit. My wife’s iPhone (which was recently upgraded to ios 16) can connect without issue. Looking at my settings, it looks like the app doesn’t have an option. For local network settings either. What I see is a constant loading screen and it never connects. Uninstalling, restarting and reinstalling doesn’t seem to change anything. Would appreciate any support. Thanks!

I was entering all of the correct information and details and this app still wouldn’t work so I finding another app that hopefully works correctly this app doesn’t even explain what password you’re even remotely referring to whatsoever when it comes to the two different system login one is the number keyboard and the other is what exact password you are referring to none of this makes any sense and I have even updating the password and I still can’t get any access through this app

We have a hard time using this app to connect to the tablet via wifi / 4g to get the ac on. Always have to go to the console n put it on or off.. worst experience & very inconvenient.

The damned business logic of this must have been dreamed up by a sadist. It automatically turns zones down to stupidly low percentages until the unit has no choice but to blast everything into one room. Adjusting temperatures has to be done room by room. No ‘reset all’ functionality. Worse though, adjusting fan percentage has to be done in 5% increments for each room! So with ten zones, that’s 190 taps of the screen!! Are you kidding? It also retains it’s daftly thought through percentages until the next time it’s turned on. Awful app. The worst app I have controlling the most expensive thing I have controlled by an app. Don’t get a system with this basket case app attached.

The app makes me log in every time I open it, and it’s really slow. Sometimes completely locks up. I don’t understand why they would create a new AirTouch 5 app and not continue to improve this one.