ANZ Australia

Every Saturday night, the app is down maintenance. Why can’t it be done on a Sunday night??

Often trying to use PayID or pay to another bank account doesn’t work, between ‘something went wrong’ or ‘recipients unavailable’ it can take 20 or 30 times of trying to restart the app and it still doesn’t often work.

I use this app on iPhone and iPad Mini. On both devices the app is locked to a fixed orientation. On the iPhone the app functions in portrait mode which is functional and I don’t have a need to use it in landscape HOWEVER on iPad Mini the orientation is locked to landscape which is almost unusable once the on screen keyboard is activated. Why do the developers find it necessary to apply any orientation locking - can’t we just be allowed to use the app as we choose like almost every other app! What is even more frustrating is that I have been providing this feedback via the internal ANZ channels for two years but they choose to ignore it even though there have been many other updates in that period. Come on team it’s a really simple request - just unlock it and I’ll give you lots more stars.

The worst experience. I can’t even access the app. Got a credit card, it says to access the app, I need a new CRN and pin and call a number. I spent about 45 mins trying to contact ANZ over the phone and using their complaints form. I can’t submit the complaints form because the text in the complaint box is ‘not in the expected format’. On the phone, the auto service keeps giving me the wrong information and hanging up. No matter how many times I ask, it won’t let me speak to a human. There needs to be another way to access the app through the app, because the rest of ANZ customer support is letting you down.

Called up today to obtain my CRN for credit card I have received recently. After waiting for about 20 minutes my call was finally connected with someone who seemed to be in a rush and said “hello hello I can’t hear you” and didn’t even bother waiting even though I responded immediately to her very first word. Seems deliberate and dodgy to me to avoid providing a service. Pathetic customer service. Never had any such issue with other banks.

I recently changed credit cards from Citibank to ANZ and was shocked to find out I cannot view any of my card details in the app or online banking. I could easily view everything in the Citi app. I really don’t want to be carrying a physical card around with me so I’ll have to have a photo of the card on the phone oooft. Just why?

ANZ app always unavailable due to maintenance. Inconvenient and unreliable.

Are you aware that all banks are committing fraud as they do not tell you that you created the credit and that we are all in a bankrupt system. The bank accepted our promissory note but would not honour the obligation, the banks brake the law all the time and do not adhere to the Bills of Exchange Act of 1909.

Several times I have been in a situation where I needed to transfer funds quickly either on holiday or where there was intermittent internet access and the APP REQUIRED UPDATING before I could access money. This seems to happen every few weeks and is not just frustrating but has left me in vulnerable situations. We expect to update our apps especially banking apps fairly regularly but the ANZ requires updating more often than all my 150 or so apps …it is constantly needing to be updated before use. So over it… In comparison, I think I’ve updated my Commbank app once in the last year. I can reliably access money and have changed my banking so ANZ is just a backup.

The first paragraph of the text provided in this update speaks to your client base, including me as if we are pre or in our adolescent years as a sixty plus, at best I find this language immature and somewhat demeaning. I don't expect this to change, not even after the scathing Royal Commission findings handed down by Royal Commissioner Hames, please forgive if I've got the name wrong.