Octopus for Tourists

For me the app is working fine, the issue is that MTR forces foreigners to use the Dynamic Currency Conversion scam with its 6% markup. It’s impossible to pay in Hong Kong dollars, only another currency with an inflated rate. In comparison, it’s possible to top up Japanese Suica cards in yen with no markup directly in the Wallet app using Apple Pay.

Like the title says. The original Visa CC used via Apple Pay continued working for all other purchases, but the top up attempt from that same source no longer worked. Isolated the issue to the app, do not recommend, not reliable.

if you use this app to top up the octopus card you will be charged 5% more fees. Just use the physical card and top up it with hkd cash

Absolutely useless and dishonest. It charged my credit card and then failed to add the card to wallet. Just get the physical card like everyone says. Don’t waste time and money.

Horrible exchange rates. Also ate my money (USD via Visa) and didn’t issue me a card… whatsapp support ignored, shall file a dispute when back to US!

“Set it up later” means “I will take your money and reset the app” for the developer of this app.

Wastes passengers’ and drivers’ time, developers need to figure this out. I expected better from HK

I find that the inability to pay in HKD for this card in Hong Kong is dishonest and scammy. The 6% charge is crazy. I’d rather pay $10 for the app, at least that would not make me feel like I am getting scammed.

It was all working fine, but after updating on September 29th I cannot top up both of my cards anymore. Please solve this issue ASAP.

Initial creation of the card is OK, managed to use Visa credit card to top up the octopus card on first try. But when I want to reload the card 2nd time, it never succeed and throw me an error of transaction issue